El Paso Community College - Valle Verde Campus — Local services in El Paso

I took my nephew to get himself registered today, not a lot of students there so that was a plus. I wish they would post a banner or posters outside of Admissions and the Student Services Center, directing incoming freshman students to their "First-Year Experience Center", located in the "A" building, room A2430. We could saved ourselves a lot of time and wandering if there were clearer directions. I haven't been a brand new freshman since 2007 and the last time I stepped foot on campus was in 2018 so A LOT has changed! My nephew asked some receptionist lady in the Counseling center for the next step as a brand new freshman and all she told him was to go to A2430 in the other building across the way. Apparently, she mumbled over the room number and my nephew was more nervous than anything so he didn't ask to clarify. We found it, but being that a majority of incoming freshman are fresh out of high school, they don't have the knowledge or initiative to ask BC they are so accustomed to their parents handling the show. Maybe some "You are here" brochures readily available at the entrances of these buildings or the banners/posters I briefly mentioned may help ease these students into a self-reliant state of mind. Other than that, the campus is looking great with all the new additions...

School experience was great and I have fond memories from friends, acquaintances, and professors I've met and had the opportunity to work with, but given I graduated May 2020 it feels like they didn't even try to reimburse us for missing out on the whole year due to the pandemic. No in person ceremony planned for this year or any time later, no 2020 graduation merch or tassels, no nothing! Feels like a slap to the face after everyone's hard work to just be swept under the rug. Just called and they already have merch and ceremonies planned for 2021 so this is honestly a huge bummer. Also had to fight tooth and nail through phone and email just to get ANY information about what to expect in 2020 in terms of classes and virtual commencements (still didn't get any information about the damn Spring 2020 virtual commencement until I saw the YouTube video just this month.) I know this pandemic has been extremely hard on everyone, but it would be really helpful if more information was available to the students and even staff so no one is left in the dark or feeling forgotten, especially when our hard work and money...

The instructors so far have been GREAT, you can tell they really want students to learn and succeed. The whole registration process especially the financial aid department is a JOKE. It’s like the departments do not communicate with one another. You go to the financial aid department to try to figure out what the holdup is for your financial aid and they tell you to go to registration to see about transcripts they need to evaluate, you go to registration and they tell you the transcripts have been evaluated & processed go back to financial aid. The back & forth is never ending. The advisors act like you’re bothering them when all you’re trying to do is get help. Coming from a community college from the east coast to here in El Paso has been the worst experience, the advisors literally make you just...