Merschman Ace Hardware — Local services in Eldridge

Like most businesses in Eldridge its run by kids who don't care if they actually help you. Its November 4th and the city is doing free lawn pickup every Monday. So you'd think they would have lawn bags at Ace, but no and when you ask the children who work there they look at you like your an idiot and then don't answer you and just leave you standing there. Good thing lowes has plenty and thats where I'll spend my money now. No convenience in a small town and no adults to run a business....

I ordered a grill online and had it delivered to Mershman to save myself some delivery fees. After assembling it I realized that the lid was badly bent and wouldn’t sit properly. I couldn’t figure out how to exchange it online so I called the store. The gentleman who helped me was an amazing! Not only did he order me a replacement, he brought it to me because I couldn’t fit the assembled grill in my car. The customer service was simply outstanding! They made me a customer for...

What i like about this store is that the minute i walk in the place, someone it there to help me. I have nothing negative to say about the big box stores, but their service can't compete with these local hardware stores- They don't have the staff or the knowledge...