Michaels — Local services in Elk Grove

Fun to shop around/just browse but today my daughter just went in for just one item in particular (but had to look around for it for a bit). 1) They are REALLY on the prompt/friendly greeting every time, the second you set foot in the store. Probably to deter shoplifting LOL but maybe want to carry that enthusiasm/service over a bit into the "while customers are IN the store and looking for something but can't locate an employee in the aisles... 2) In the bathroom... larger stall (the other was in use, before you get all judge-y). LOVE that they have a purse hanger at all - so many places don't. But can you PLEASE move the purse hanger to high enough up on the door that any regular purse doesn't hang down so low that anyone could literally walk in, boost it up an in or 2, grab it and run? 3) LOVE that you can (almost always) find and use the 40-50% off coupon from the website on any device and use it by scanning at the register. Yes, the list of excluded items is a bit long, but... still. GREAT value when you can use it, which is most of the time... and if you have an especially awesome cashier and there's not a long line behind you, they will let you ring items in multiple transactions and use the same scanned coupon (since it's NOT single use but is 'one per transaction') more than once. Especially for projects, or school supplies, or GS troop supplies, was an ESPECIALLY...

Store is overcrowded. It's hard to find what you're looking for. Employees weren't very helpful. I ordered something online that had multiple in stock. I went in an hour and a half after I ordered it, because I hadn't gotten an email about it. The girl that does the online orders was rude. She told me that it could take 3 hours for them to pull my order and there were 33 people in front of me. I asked her if I could just get the items myself and still get them for the online price. She told me she'd have to ask and left. She came back and told me no because the order wasn't in their system yet. She had literally just told me that I was in the queue. She said I would get an email when it was ready. I did not get an email saying it was ready until the following afternoon. More than 20 hours after I had placed my order. Because of the storm we're having I couldn't go in until a day later. When I went to pick up my order, the same girl helped me. She rudely asked what my name was and then walked away. When she came back she was rude to another employee who had asked her a question. I will just drive to the Natomas location from now on. It's not worth the gas to go here. There needs to be one closer to...

So, you've likely been to a Micheals arts & crafts store and this seems to be another cookie cutter(those are on aisle 6, baking area) of the big chain. I love going to Micheals especially during the sales, which you can sign up to get notifications about. I give this particular store a four star because it is smaller than others I've been to and so doesn't carry as much. During my last visit I noticed they were completely understaffed with only two employees running the entire place, which meant there was no one left to help on that floor. At a time of historic unemployment, it's hard to imagine they can't find employees, however, it's always a fun place to go to and despite having to wait in a long line, getting art supplies at discount is well...