The UPS Store — Local services in Elk Grove

Mandy Kaur is by far the best person I have ever dealt with at UPS. She is very knowledgeable and helpful. I had a situation where I shipped out a package internationally. This package was shipped and later returned to my address due to missing commercial invoice. I called UPS several times to stress my concern and I dealt with very rude and uneducated individuals. Some confused me even more by telling me to insert the commercial invoice inside of the package. I kept getting mixed information so I went to the UPS store on Gerber where I met Mandy. Mandy was kind, knowledgeable, and patient. She went as far as calling UPS and explaining my situation to both international and regular. I was very frustrated because I have been going back and forth about two days with different representatives on whether or not I can use the same shipping label to ship out the item again. International was saying no I cannot use the same label and the customer services representatives from here were saying yes because it didn’t leave the US. It kept going back and forth for two days. Mandy saw how concerned and upset I was and took control of the situation and turned it into something so great. She took the time to deal with my situation and was patient. I cannot thank her enough for making my experience so great. I was about to quit on UPS completely because of the rude and uneducated employees they have via email and phone. The customer service at UPS needs to improve and you can start by taking examples and jotting notes from Mandy Kaur. Mandy if you are readying this, thank you. You are an amazing person. UPS corporate please recognize Mandy on a great job she did. We need...

My stop at the ups store was excellent as ever !!! The attendant working, Neha handled a very long line of people really fast and professional. I asked if she was manager, she said no. I said she needs a raise as well as a promotion. She did all of this by herself. Thank you Neha for your service...today being the 20th of October, I once again had the pleasure of being treated like a special person by the lovely attendant Neha. Thank you for helping me today with such professionalism Neha and you really deserve a promotion. Have a good day. Today being the 30th of December was another great visit to the store and yes, omgosh, Neha was there and once again did an excellent job in making certain that I was taken care of with fast professionalism. She idefinitely deserves a promotion. The problem I had was no problem at her to resolve in which the other worker on site...I went in earlier this week and he had no idea as to how to resolve. I'm glad today was a great deal different. Thank you so much Neha.5 stars should be 20...Today bwing the6th of June, 2024 I received excellent service by Neha. She knows everything in regards, there was another young female worker there tgat knew absolutely nothing about what I was there for. She attempted to talk professional but failed by a landslide. I was surprised to see Mrs. Neha not as manager position but glad she was there to once again help me out...please...

First and last time I would go here. Be aware of location of no name tags. They’ll be rude to you and threaten to charge you for using their tape. Unheard of 🤦‍♂️. I had instructions from Amazon to place labels on my package and didn’t have the time to tape upon arrival. I just came from another location to print the Information to place on the package and he insists that it didn’t matter(he must not be up to date with new procedures) or maybe he worked at Amazon years ago. Where’s the customer service in that when you have someone telling you otherwise and the instructions state that all documents must be on the package or it wouldn’t be accepted. Horrible, I even tried to show him the instructions I got from Amazon and he continues on about just come back and make sure it’s tape first .. what!? That’s why I’m here. They best put up a sign next time that they charge for tape use. Again, I’d walk out if these employees carry no name tags. Tarnished the good UPS...