My Sister's Attic — Local services in Encinitas

Almost all the reviews here are from the buyer's perspective, this is a seller's story.

The absolute worst customer service experience we have ever had.

We attempted to sell two gently used Restoration Hardware night-stands which retailed for $1,595.00 each (they still had the original price tags on them). My Sister's Attic ("MSA") ended up selling BOTH of them, with ZERO notice to us for roughly $300. I say roughly because as I write this I still have no idea what price MSA sold them for. MSA sold them about 6 months ago, but we still have no receipt, invoice, and importantly, no check.

The last time we called the store to check on our items, was roughly a month ago, they informed us our night-stands had sold "months ago," and when they told me for how much, I almost dropped my phone.

When I asked why no one had called, emailed or text us to update us on several price reductions and subsequent sale, I was told, "per the terms of your agreement, we have no obligation whatsoever to call you, update you, or inform you when we drop prices, or when your item is sold."

To be fair, yes the terms of their agreement do say something to that affect, but they also so say "we pay consignment commissions daily," which is clearly, at this point comically false. I would argue, just because you technically CAN (or this case not) do something, doesn't mean you SHOULD.

The terms of agreement as written are absurd, and put a ridiculous burden sellers/consignors. We basically have to call MSA on daily basis to check on our items, because if they chose to drop prices, or sell the items, they have NO obligation to notify us? Awesome!

Even after MSA told us we would be getting $300 for our $3,000+ night-stands, we didn't make a fuss, we didn't show up at the store, we didn't threaten legal action, we said please just mail us the check.

This was over a month ago, still no check.

So if you are going to sell with MSA, read the terms of your agreement VERY CAREFULLY. Follow the terms to a T.

Honestly, at less than 10% of MSRP, we would have rather given them away to someone who needed them. I would have enjoyed the Karma points more than I'll enjoy the $300, if I...

I recently visited this consignment store with my sister in search of a gift for her. She found a dress and we proceeded to the cashier for payment. As I was handing over the cash, I noticed damage on the corner of the dress right at the register. My sister decided she didn't want the damaged dress, so I kindly informed the cashier that we had changed our minds.

To my disbelief, the cashier insisted that all sales were final and refused to refund my money, even though I was still at the cash register! Things escalated quickly as the cashier called a security guard who seemed to be under the influence of marijuana. Instead of resolving the issue, he aggressively asked us to leave the store and attempted to push us out.

Left with no choice, I called 911 for assistance because we felt very unsafe. Thankfully, the police arrived and helped us get our money back, but not a single apology was offered by the store staff. The entire experience was tainted by the unprofessional behavior of the teenagers and the security guard on duty, who also appeared to be high on marijuana run away before the cops came.

I strongly advise against shopping at this consignment store, as you may encounter damaged items and disrespectful staff who are more interested in causing trouble than providing a...

I generally have really good things to say about everywhere I go but this consignment shop I brought in a $3,000 Burberry raincoat they sold it for about $600 I got 95 and store credit for $75 in cash do you see the problem here I decided to give him a second chance they're affiliated with My sister's closet the one that used to be opened down off of Genesee never used them now that I went a little crazy when all I got was $95 and now they don't even look at my stuff I can bring these people in so much business it's not even funny but because I know what they did and I know it's not morally right or even political politically correct for that matter I ask myself what would Jesus do I always get my answer.

I just had to put it out there be careful one consigning your clothes there cuz you will not get with is worth it won't get your money's worth for your clothes but they sure will. A big waste of time two thumbs down so...