I have been a regular client of Headlines The Salon (HTS) for one year now and so this review will be very extensive. Unfortunately, I have moved to Texas so I will miss the HTS team dearly and will try my best to see them if I am ever in town (they're that awesome!).
Parking/Location - There's nothing worse than going to a hair salon and then having trouble to find parking. No need to worry because there's plenty of spaces all throughout the day because it shares the spaces with other businesses in the area. It's also conveniently close to Trader Joe's for any last-minute lunches/snacks.
Customer Service - HTS has been hands-down the best hair salon I've ever been to with consistent excellent customer service. They go beyond just providing drinks with your service (coffee, tea, champagne, and wine) but also provide cell phone chargers, checking in with you, and ease of booking appts via their app or online. They are also very transparent about their pricing and do not hesitate to help me understand the price breakdown. The biggest highlight is their extremely useful booking system (booking, email confirmations, and digital receipts). You can book appointments on their app or through Yelp. This make is so much easier for me to book because I often do not get a chance at work to call in AND it helps me to remember what services I have gotten done.
Stylist/Services - I have consistently received services from Anastasia (Ana) Nguyen at HTS. Before coming to HTS my hair was extremely damaged, brassy, frizzy, short, and incredibly awful. I was attempting to go blonder, but the previous stylist was not careful enough and caused more harm than good. It felt like I was in a vicious cycle of going from blonde damaged hair to brassy hair to really short frizzy hair because of the previous stylists. So, my first appointment with Ana was the Cezanne treatment. After getting the treatment I was amazed by how smooth my hair was in the San Diego humid summer heat. Because of the treatment, my natural curls didn't need much product and were perfect. After my Cezanne we talked about my ash blonde hair goals. Going blonder required a lot of maintenance and so over the course of a year we did two full highlights and about 3-4 partial highlights. Gradually we got it to where I wanted it to be and I was amazed by how much my hair has grown all the while it was healthy and blonder! Another service not always mentioned is their lather lounge! I love going in there because it was like an oasis and almost felt like a spa day for me. Anastasia Nguyen is meticulous and always consults with me for every service (even though I see her often lol), she is also honest and transparent with the appointment while giving me tips and advice on how to take care of my hair. Because of her, I was able to take care of my hair better and ultimately help me achieve my hair goals. She is seriously my hair guru and star stylist in the making.
Pricing - Yes, it is slightly more pricey than other salons but if you want quality hair then you should pay for quality prices. I have also learned in the past that going to cheaper salons was not only costing me more (having to go back more often) but it was also damaging my hair and causing me more stress without achieving the results I wanted. Every dollar I spent at HTS was so worth it.
Additional Highlights - I love how HTS works with local non-profits in the community and often times has events to support different causes. They also have a day where they educate the stylists which is awesome because it shows they are truly invested in their staff and ensuring they are learning new techniques or brushing up on old ones.
Overall, HTS is the best hair salon to go to because of their excellent customer service, well trained stylists, and involvement with...
   Read moreI'm huge on customer service and this place in incredible from start to finish. The warm friendly greeting by the front desk happily surprised me! A sweet woman walked me through the entire salon, showing me the products they use and why they like them, she showed me the dimly lit rinse area (no talking which I loved because I used that time to meditate and relax while I sat with toner before my wash), the area to work if I needed my computer, and where the bathroom was located as well. Then I was introduced to my stylist Johana. She was this trendy stunning woman with the coolest hat and style - basically how I want to look everyday. She was super nice and so helpful trying to figure out what kind of blond I was looking for. It can definitely be a struggle to know exactly what you want so I appreciated all her investigating into what shade, brightness, roots, etc. And when all was said and done - she was spot on with it! Exactly what I wanted in every single way! I couldn't stop smiling and flipping my hair - so much so that the owner Gayle (literally I've never met a single owner of any salon I've been to) came over to compliment my new hair, introduced herself, and gave a free sample of Oribe dry volume spray - wowwwww I left feeling like a goddess and will definitely be back to see Jo and will highly recommend her and Headlines to...
   Read moreThis was my first salon I've been to in a while and let me tell you it's the only place I'll go to from now on. Due to the high quality and friendly service, this is definitely a place I would trust with my money and hair. I got my hair done by Pooneh, definitely the woman you want to see if you come here to get your hair done. She not only was the sweetest woman, but also a magician at hair. She has a background as an artist, and you can really see that in her work. I got a half head of highlights by her, starting out as a dark brunette. Her work brought me to tears at the end because of how badly I needed a confidence boost and by how much I loved it. I feel like a brand new woman. Her comforting and loving energy made it even more the best experience. I am IN. LOVE. with my hair and found my hair safe haven here with Pooneh. I can not get over how amazing her work is, how much attention to detail she puts in, and how effortlessly beautiful she has made me feel. Thank you Pooneh, you really are such an amazing woman and are so talented. I can't wait to come back and see you! Everyone on yelp DO NOT HESITATE. you can trust Pooneh to deliver above and beyond what your...
   Read more