Furniture by Sleep Quarters — Local services in Ennis

I have purchased several items from this company as they are convenient. The one outstanding issue with them is continuing poor customer service.

I bought a recliner and an extended warranty. The warranty was no good as they stated I had not reported the problem soon enough. The warranty was still in effect. They have a time limit to report problems. I also bought mattresses with a 10 year warranty. We are in the second year and the mattress is breaking down. The store wont call you back and you send pictures of the problem and no one ever bothers to answer. I started a file on the mattress in December. Still no response. I am told they are short handed or it is because of Covid.

Bought a power lift recliner as I was having surgery. The chair developed problems within a month. They replaced the chair. The second chair has now stopped working. You hear the lift grind, but the chair does not move. This is the replacement chair. I told the company that is was the replacement chair they was told "they did not know what to do about it. Started with it's Covid, no one want to work, etc.

If you want poor furniture, poor customer service and poor...

We were out looking at furniture and decided to stop by. We went in and started looking around. Never once were we greeted by any employees. At one point my daughter was asking me if anyone worked there. As we continued into the store, I did see a lady sitting at a computer. Again she never turned around to acknowledge that there were customers in the store. Yeah I don't think we'll be back at that...

Professional and friendly staff at the Ennis showroom. Helpful but not pushy. Delivery and set up was professional, helpful and quick. Warehouse worked with us on delivery time and they were there within the time window. Only downside was took 4 weeks for the product to get from manufacturers to warehouse and delivered from date...