Bob Tyler Toyota — Local services in Ensley

DO NOT PURCHASE A VEHICLE FROM BOB TYLER TOYOTA !!!!! Timeline of Events:

Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue.

Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage — not a typical response to a new vehicle concern.

Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment.

Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn’t usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither.

I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free.

I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in — a 2025 Land Cruiser — was even offered back to me, but at a markup above what I had just paid for it.

Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive.

I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word.

Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else.

Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it “may” have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no...

If you’re considering taking your vehicle to Bob Tyler Toyota’s service dept, save yourself the headache. On 7/22, a warning alert popped up while I was driving to work. I immediately went to the dealership hoping they’d take the issue seriously. Instead, I was brushed off with, “We can’t look at it today, but schedule an appointment.” I even asked them to simply document the alert; snap a photo, make a note, so it wouldn’t be dismissed later. Their response? “We don’t need to see it. The codes will pull up later.”

I took their word & brought my truck back on 7/23, early, before opening. I was 6th in line. Cars began piling up & while I patiently waited, at least 15–20 vehicles were checked in ahead of me, even ones that came long after me. When I finally flagged down a greeter (who doesn’t actually check anyone in, wasted payroll) I was ignored. The advisor who eventually showed up was visibly irritated, clapped her hands at me & treated me like I was the problem for them being delayed, no less.

I explained the ongoing alert & mentioned a recall that needed attention as well as the cameras needed adjustment because they were off. She claimed they knew about the recall but didn’t have the parts. Funny, since Toyota themselves emailed me confirming the parts were in stock and urging me to schedule repairs at the dealership.

Later that day, I got a call: “No codes pulled/found, recall not fixed, come pick up your truck.” That was it. No effort, no follow-through & apparently no inspection. Just a wasted appointment & more delay. Then on 7/24, SURPRISE, the same alert popped back up & now with 3 documented dates: 6/29, 7/22 & now 7/24. Proof that something’s wrong. I took photos myself, since apparently that level of basic care was too much to ask of Bob Tyler Toyota.

To make matters worse, others I work with (who overheard my call with the service department) said this isn’t new, Bob Tyler Toyota is known for dodging warranty repairs & leaving customers high & dry until it’s out-of-pocket. My vehicle sits just over 34k miles & I drive it for work, so any delay in diagnosing this issue could easily result in me eating the costs later.

Bottom line? They didn’t inspect anything, they didn’t take accountability & they’ve failed repeatedly to deliver competent, timely, respectful service. This isn’t the first time I’ve had problems with this service dept, it’s just the latest in a series of disappointments.

In addition, I’ve added pictures & the service ticket to show the multiple codes. The service ticket states they test drove the truck but clearly that was also a lie because the mileage in & mileage out never changed so had they performed a test drive as they stated, the mileage would reflect that in the mileage out column. They claim to have adjusted the cameras, clearly they did not as you can see in the video, the cameras are still way off/not calibrated. Also, the code history is stored within the infotainment system as clearly shown as well.

Take your car (and your...

💥How Bob Tyler Toyota Treated Us After Our 4Runner Was Stolen From Their Lot 💥

We’re sharing our experience to shed some light on how Bob Tyler Toyota in Pensacola handles customer care when things go wrong.

On Friday, June 20, we brought our 2024 Toyota 4Runner (purchased from Bob Tyler Toyota) in for a scheduled maintenance appointment. During this appointment, an employee left our vehicle unattended with the keys inside, and it was stolen off the dealership lot as a result of this negligence.

Later that same day—with our vehicle still missing—the General Manager (Bob Tyler’s daughter) sat down with us and assured us they would “make us whole again.” She offered us a 2025 4Runner for what we still owed on our stolen 2024 model.

Less than 24 hours later, our stolen 4-Runner was recovered by the police after performing a PIT maneuver on the vehicle.

Toyota had the now damaged vehicle towed to their dealership where conversation continued about a replacement vehicle. The GM suggested we try out a Grand Highlander, knowing that a third-row seat was important to us. She also told us the third-row seat was not an option in a 2025 4Runner (which is inaccurate). After leaving the dealership to take time to consider our options, the GM called to notify us she was withdrawing her offer and stopped replying to our calls and texts.

Since then, Bob Tyler Toyota has abandoned us. We had to file a claim with our own insurance (USAA) just to secure a rental vehicle to use while our damaged 4Runner is in the body shop for 4–6 weeks. The value of our vehicle is now significantly reduced due to being stolen, pursued, and damaged, through no fault of our own.

We have had to retain legal counsel to deal with this situation, navigating conversations with attorneys, insurance adjusters, and law enforcement. Our lawyer sent a formal letter to Bob Tyler Toyota on our behalf, respectfully asking them to honor their promise and help us resolve this situation. As of today, they have refused to even respond.

Bob Tyler Toyota may not have stolen our car but their negligence enabled it and now they refuse to take accountability. Their silence speaks volumes.

We have been lifelong loyal Toyota customers who currently drive two Toyota vehicles. If this is how they treat us, we think it’s appropriate to warn others—they will do the same to you.

⚠️Please consider this story when choosing where to purchase or service your Toyota vehicle.

Update (21 Aug): the reply below by Bob Tyler’s Service Manager was just an attempt to look good online and continue to lie to us. After seeing his post, I texted and called Mr. Williamson at his number below and left a voicemail telling him I’d definitely like to discuss whatever resolution they are considering. I still have not heard back. This dealership is a joke and has...