Ashley Store — Local services in Enterprise

Hello

My husband and I purchased a bedroom set from Ashley’s in Enterprise, AL. My husband and I have been customers of Ashley’s for 10+ years. When we bought our bedroom set were told it would take a few weeks, approximately 6 weeks to get to us. And that was fine. We understood it would take longer because of COVID.

They said it was supposed to be here on the 17th and then they called us and told us it was delayed again and our new date was Thursday the 23rd of July. Some of our furniture arrived last Thursday the 23rd and parts of our bed frame was missing! We called Ashley’s delivery line and told us that it was going to be today the 30th. We had already sold our previous bedroom set and bed. My husband and I have been sleeping on the floor patiently waiting for this last piece of bed frame to show up. They told us it was going to be today. So we called Ashley’s delivery line today and spoke with the manager to make sure it was still being delivered today. And she said it was now going to be the 7th of August but can’t guarantee it. My husband and I are extremely upset with the way the manager handled the situation. Basically, she said all we could do was wait. We have been loyal customers of Ashley’s for years. We spent thousands of dollars on this bedroom set and we are extremely frustrated with how things are being handled! How does a company promote their product that they cannot promise that it’s in storage OR that it has all of its pieces?! They promised us it would show up in one piece and come to find out that was a lie! We are paying for a service, a service that cost me and my husband thousands of dollars that the store was so WILLING and EAGER to take from us. They sold us a product that had only partial parts of the bed! This is the worst experience we’ve ever had with Ashley’s. My husband is stationed at Fort Rucker, AL and we will warn our military community how Ashley’s handles business. This is so unprofessional and after this purchase we will never buy from...

I cannot recommend Ashley Furniture after multiple experiences spanning several states. My sister had communication and quality issues in North Carolina. I had issues in Texas. However, my most recent experience here in Enterprise has me questioning if I'll ever do business with them again. I called ahead to have a mattress and boxspring ready for pickup about 10 days in advance for a home I was moving into. The operator on the other end of the phone was very helpful and assured me it would be ready. He also mentioned that I'd be receiving $300 in "Ashely Cash" that I could use towards a bed frame for my new mattress. After arriving to pickup the mattress, I was told that only customers paying in cash would receive the Ashley Cash. This was never communicated to me over the phone. The mattress was rather expensive so I had to finance it. There must have be an honest mistake I thought, so I put it behind me. However, when checking out, they wanted me to sign off on a $110 home delivery fee that I neither requested nor used (I picked up the mattress myself). They didn't even ensure that the final price was correct before having me sign off on it. After telling the employee that the order was incorrect and showing it to the manager, the manager gave me a $50 gift card for my troubles. It's still not the $300 Ashley Cash I was told I'd receive over the phone, but it's a start. I won't be using it however because I will not shop there again. This business has not done right by me nor my family for several years, so we've moved on to other providers. I hope this review helps someone out there prevent a headache. For what it's worth, the mattress and boxspring are of good quality, but that's to be expected from Tempur-Pedic. Ashely Furniture was just a mere middle-man in this...

I bought and paid for a love seat and recliner in June. It did not deliver for 12 weeks, September 8th, when it was supposed to deliver in 8 weeks (they said due to covid). When it arrived, it was broken. Both pieces. I called and reported that it was broken on September 15th, and asked to return the furniture because we were not happy with our purchase and the fact that it deliver broken. The manager who sold me the furniture, her name tag says Natalia but she said her name was Natasha, said a technician had to be sent out, to evaluate the furniture and then they could take it back. I called Natalia and left messages repeatedly while waiting the 3 weeks for a technician to show up, explaining that I wanted to return my furniture. The last 2 months I have left several messages while waiting for the parts to come in to fix the furniture, and then waiting for the tech to come fix it. They have refused to acknowledge the return of the furniture, even though they have a 30 day return policy and it had only been in our possession for a week when I called and requested the return.. it has taken almost 3 months just for it to get fixed. Natalia has not returned a single call. This is absolutely unacceptable and I will be following up with cooperate offices. I spent almost $2000 and I am 100% unsatisfied with my purchase. And even worse, the recliner is broken AGAIN!!! God only knows how long it will be before it is fixed. If this is normal customer service for Ashley Furniture, I dont know how you guys are even open, oh wait... yeah I do... you steal your customers Money, which is exactly what you...