Unicoi County Family YMCA — Local services in Erwin

I signed my 3 year old up for swimming lessons because we have a pool at home. I wish I would have been informed they do not teach scared/difficult children how to swim and if they are crying and scared to get into the water they “can’t teach them”. Also, only two instructors for 6 plus kids. 30 of the 45 minutes are spent with the kids bouncing up and down in the water while they pull the others down the pull and back. Total waste of money so if you have a hesitant child. FYI they want you to get in the water with them until they’re comfortable. Insane considering you pay for a limited number of visits and my child clung to my husbands neck the entire time. Visit 3 she is still scared but there is just nothing they can do for her. So invest your money in skilled trainers who can teach one on one if your kiddo isn’t a water baby but you need them to learn to swim so they...

I’ve been a member for years now. The “Y” is not what it used to be. It honestly is not worth the membership. The membership is over 40$ a month. You have to pay more for 24/7 access. It isn’t fair to the people who ONLY USE THE Y FOR THE GYM ACCESS. I’m paying for the pool(that’s not even open) and all of the other things that I don’t use. It blows my mind that they pay someone to sit in the gym all night to verify that the people coming in have 24/7 access. Meanwhile the gym is a mess, nothing is stocked, no toilet paper no paper towels. This place has really gone down hill. Now I am hearing they are making people leave even if they got there before 8pm (when the Y closes). The gym equipment is mostly for the elderly. Consider going somewhere...

Very unprofessional staff. After repeated attempts to call, I was finally able to get a live person, after I asked her about membership, she said they were really busy and asked me to call back in 30 minutes. I waited 30 minutes and called back, only to take four calls to get a live person again and she wanted to put me on hold. After being put on hold for a few minutes. She picked up and answered again, but as soon as I started speaking, she hung up.

The hours to actually get a live person on yhe weekends are also abysmally bad. They literally close at noon...