B & M Electronics — Local services in Evansville

This review is based on contractual work with a manufacturer (Samsung). B&M may do a fine job with small appliances that are brought to them, but we did not have that issue, so I am only reviewing work they do for manufacturers.

We had a Samsung washer that began making a clunking sound during the spin cycle. Samsung had us contact B&M for repair. On 5/12 a B&M employee was at our home to determine the issue with our washer. They determined the washer would need to be taken to B&M to be repaired, the repair would take 1-2 days and they would get the washer once the parts were in; we could continue to use the washer in the meantime.

5/16: Two B&M employees removed our washer from our home. One stated they were not supposed to take the pedestal, but they did anyway and noted on our service paperwork there was no damage to our property when they removed it. 5/19: We reached out to get an update and were told the parts had been ordered. We did not receive responses to our inquiries until 5/26 when we were told they had 3 of 4 parts. Ultimately, Samsung determined the 4th part could not be obtained and they would replace the washer under warranty, but B&M still had our pedestal. 6/17: We were told our pedestal would be delivered by the end of the week, but it wasn't. 6/23: Received the pedestal in shrink wrap and set it aside until the new washer arrived. 7/18: New washer arrived, but the technicians were not able to install it on the pedestal because when the pedestal was unwrapped, we found out it was dented and could not support the washer. Contacted B&M via email with a photo of the damaged pedestal. They agreed to replace it and requested the damaged one. We asked that the new one be installed which would put us back in the same position as when B&M removed the original washer and pedestal from our home. 7/25: B&M let us know they were going to charge $250 for the installation. We contacted Samsung to see if the cost could be mitigated, but they do not warranty pedestals. 8/1 & 8/7: updates from B&M regarding delivery of the pedestal and installation as we are not going to pay $250 since the damage was caused by them. They did not respond until a photo of their employee on our dryer and the dent they left in it was sent to them. Then they agreed to install the pedestal, but only if we would sign a waiver saying we release B&M from any responsibility if the pedestal was not installed correctly or any further damage to our property was caused by B&M and waiving our rights to bring legal action.

We told B&M we would not sign a waiver. B&M told us it would take multiple employees to move the washer and install it on the pedestal and that "anything can happen" - exactly! They had previously damaged our property (with no offer to fix the dryer) so why would we give our rights away? If they did not have proper technicians to put us in the same condition we were in before they entered our home (a washer installed on a pedestal) they should have remedied the situation at their cost not tried to charge us or have us sign a waiver. We finally just had them deliver the new pedestal and gave them the old one as we had agreed to do. So from May until August, all B&M did was damage our pedestal and dryer. Now we have a pedestal with no way to get it installed. Communication with B&M throughout the process was terrible. If a manufacturer sends you to B&M, request...

When the first technician came out, they diagnosed my issue as a faulty humidity sensor and heat pump.

When they came out a second time, they only replaced my humidity sensor and not the heat pump. After they left, I ran another load and my dryer now stops itself on "load sensing" which is a NEW problem. To make matters worse, I turned on time dry for an hour and a half and it is still not dry. Their work made my unit worse than it was to begin with.

While their technicians seemed to be professional (although they failed to fix the issue), their office is anything but.

Once they finally received the part that they ordered (keep in mind they didn't order all of the parts they said were messed up the first time), they expected me to be able to drop everything so that their technicians could come out next day (because they expect you to be able to be home 24/7). When I asked to schedule it for the next day after, they were fully booked. Ok, fine. I understand scheduling conflicts. We scheduled my repair the following Friday (10 days in advance)!

The day of the repair comes and I have my retired aunt waiting for the repairmen. I eventually called the company because they were no where near on time. It turns out THEY CANCELLED MY APPOINTMENT because someone else with my last name supposedly also had an appointment on the same day in the same town had to cancel their appointment. I don't have a common last name or live in a huge town. None of the people I know of with my last name has done business with them before (and now won't). I'm not saying they were lying, but I am saying I don't believe their story.

When trying to figure out a solution, their first suggestion was for me to drop everything again and get it repaired the next business day. NO, it was supposed to be fixed that day, not the next week. I had someone available to let them get to the machine that day, not then next week.

Eventually, after several calls, 2 hours having passed, and dealing with a very rude owner, Mort who didn't seem to care about the extremely uncomfortable position he had put me in by his own company's outrageous incompetence, they found technicians to come out to my house. Why is that a problem you ask? Because 2 hours earlier Mort had said they would not fix it that day, so I sent my aunt home. When all of a sudden they had someone to fix it, I then had to abruptly leave work early to get home for the repairmen that showed up 6 hours after they were initially scheduled.

Come Monday morning, I will be calling GE for another company to come and actually fix my unit. I will be telling GE that B&M are not to be the people that get sent again, and I will strongly urge GE to blacklist this company from future repairs as there are other similar negative reviews from GE customers about...

I have a samsung TV under warranty so I was referred to this business for work. I received what was evidently an "automated" appointment that was a fake appointment. They called me 3 times but I did not call them back until approximately 4 days later after the last call. The lady was nice and explained that the appointment was not a real appointment. She transferred me to the TV guy who was disrespectful and rude. He was upset with me because I had not called back. I apologized. He was upset that I had believed the email appointment I received. I apologized. He became irate that my TV was wall mounted. I said it was mounted by Best Buy and had total tech support and it has the warranty from Samsung and that I had concerns removing the TV would void the warranty with one or both. He explained he would not work on it mounted to the wall and that it was not permissible for him to do so. Understandably - I just asked if removing it from the wall would void any of the warranties and he told me I could just get it serviced somewhere else. I don't know if this guy was just having a bad day or if this is how he treats all of the customers. I am assuming he was just having a bad day - but either way it was not acceptable. Whether fake or not- I got the automated email scheduling the appointment from this vendor. I have had multiple calls with samsung and best buy and have submitted photos to both. I did not think I had to do it a third time with a third vendor. I really thought his position was not warranted. I apologized MULTIPLE times for not calling him back... I even apologized for the TV being on the wall. He...