Morris Furniture Company - Distribution Center & Customer Pick-Up — Local services in Fairborn

ZERO STARS...WORST experience ever (and still trying to get my money back, 10+months later) I DO NOT RECOMMEND THIS STORE TO ANYONE. TOTAL DISAPPOINTMENT after spending $2000.00!!!! If you have placed an order and can get out of it take my advice, CANCEL IT IF YOU CAN!!! Save yourself the hassle. Customer service (in store ,customer care)is a joke and so frustrating. They act like they care and want to make right but all they want to do is move on and get you off the phone. We purchased a sectional last February. We were told it was one of the best ones they sell and it would last, $2000.00 later and received it after about 10-12 weeks.... we had it for a week and I already noticed the cuddler was starting to feel like it was breaking down, and the cushions were rippling... Called the store on Polaris Pkwy in Columbus Ohio.... the lady I spoke with asked me “how often do we sit on it?” I was so taken back by that question I didn’t know what to say. After a couple months I had enough, and finally a tech came out to look at the couch and after arguments with customer care and Morris they finally said they could replace the cores for the whole couch and filler for the back cushions. Mind you, a couch that costs $2000.00 SHOULD NOT need replacement cushions after a few months of having it. It’s clearly defective (unless you like sitting in a hole). After waiting another 8 weeks to get the cores, they were delivered but a tech wasn’t available and they didn’t have a schedule made yet so I called to see if I could install the cores on my own since they had NO clue when someone could come out to install them. After getting the OK from customer care, I started to swap the cores. The very 1st core I go to replace is the cuddler, it’s not wanting to fit in anyway... well it’s not the right piece and it’s not going to fit, it was not even close! My husband and I stopped into Morris the week before Xmas and spoke with the manager, who was shocked when we were telling her about all the issues we have had...we went to look at the floor sample of the couch we fell in love with and what we wanted and ordered. It was NOTHING like ours.... the floor sample was so much better quality and looked different than what we received. WE DIDNT GET WHAT WE ORDERED. Weeks and weeks have passed, a handful of conversations with Morris and customer care.... my calls aren’t getting returned I have to call them. Everyone in customer care, Morris , and the manufacturer are all pointing fingers at everyone else who is responsible. REQUESTED a vendor credit,which was denied, because they said it was basic wear and tear. WHAT A JOKE !!! There is NO CUSTOMER SERVICE with this company. I WANT MY Money BACK! Finally speaking with someone at the vendor, she said we had to have a tech, once again, come out and install another cuddler core .... whatever.... so we wait again. Another 6 weeks PASSES... the tech came out yesterday and installed the cores on the whole couch.... IT LOOKS WORSE THAN IT DID BEFORE!!!! The cores DO NOT fit but yet have been shoved in the fabric cushions... I now have gaps in the couch that weren’t there before... it looks horrible! BEYOND UNHAPPY AND TOTALLY DISAPPOINTED. Oh and they forgot one cushion, so I have a cushion that’s 2 inches lower than the rest! And what a shock.... I’m waiting on a manager to call me from customer care... ha. Let’s see how long it takes to get a call back... ?

I AM DONE! I WANT MY MONEY BACK.... NO CUSTOMER SHOULD HAVE TO GO THROUGH THIS MUCH HEADACHE!!! This company is HORRIBLE and I will tell EVERYONE AND ANYONE I ever hear looking for furniture to STAY AWAY FROM MORRIS...

UPDATE: as of today, 2/9, I have had zero communication from this company. No phone call, no email, nothing, despite the little "oh, please contact customer care so we can address this!" reply at the bottom of my review, and certainly no refund. They owe me roughly $500, and my next step is to contact the Ohio Attorney General's office to file a fraud complaint. As far as I can tell, they are selling factory defective merchandise, then collecting a 15% "restocking" fee on every mark who buys and then returns it. Given that they probably hand out the same items multiple times, it sounds like a pretty good racket to help drive up the profits of a failing company, doesn't it?

Stopped into the Sugarcreek store to look around a few weeks ago and we bought a dining set and recliner (Our sales rep was lovely. This review is in no way a reflection on her, and I hope she finds a better company to work for.). We chose to pick our items up at the warehouse, since we have a truck. The dining table and two of the chairs arrived first, we inspected the boxes and both looked fine. Got the table home and the hinges for the leaf were bent and two of the screws were entirely stripped out of the holes. There was an offer to replace the table, but we said no, it's fine, my husband managed to fix it.

The next day (it was late when we got home from the warehouse) I put together the chairs. Hardware bags were both open in the box, screws and nuts everywhere. I managed to find all but two small lock nuts, which were missing. Screws scratched the legs of the chairs up a bit. We took a deep breath and decided to just let it go.

A few days ago we went to the warehouse to pick up the recliner. This time we opened the box up and glanced at the pieces. No obvious defects, no rips, no missing parts. We brought it home and put it together--only to find that there was a defect in one of the side panels on the chair's back that left it leaning so far to the right I expected it to jump up and yell TRUMP 2020.

That was the last straw for me, I called customer care and told them no, I don't want a replacement. I want a refund. This is third piece we've picked up that had issues, and I'm through with this company. They had the nerve to charge us a 15% restocking fee on a chair that came to us defective. I could understand if it had been damaged; once you take it off the lot, it's hard to prove you didn't damage it yourself in transport. I can say with certainty that we didn't travel back in time and sabotage the manufacturer so that they pumped out a defective Picasso-themed recliner.

I told customer care (keep in mind that every time I've dealt with them, I've sat on hold for 20+ minutes) that I wanted to cancel the order for the remaining two dining room chairs. I'm not waiting around to see what's wrong with them as well. As of today, the order has STILL not been canceled. Tomorrow, assuming it STILL hasn't been canceled, I will be filing a complaint with the Better Business Bureau, and I'm letting any of my friends and family with plans to buy furniture in the future just what a nightmare this company has been...

I purchased a dining room table from the Ashley Furniture Colerain, OH location at the end of May. I purchased the table as all sales final as the store appears to be going out of business. It should considering the manager they have there. His name is Jim Amato Steer clear of him. He's rude!!!

The table was to be delivered on June 9. It was delivered although damaged. I did not accept the table. I was told that I would receive a call from the distribution center in a couple of business days max. I didn't. I called the customer care distribution center line the driver left me. I called this number several times and no one ever answers the phone. I even sat on hold for over an hour one day and ended up hanging up. I had things to do. I eventually went to the store and they was able to set a re-delivery date while there. While there they even sneered and commented on how the customer care never answer the phone.

The table came today, again damaged. Again, I did not accept it. I called the store to talk to the manager obviously frustrated and he talked to me in a tone as if I was challenged. That didn't sit well. The whole rest of the conversation he was very rude and was in no way understanding of my frustration. They refuse to give me my money back or schedule the delivery for a time that fits my schedule. I have to wait another week to get a table that I believe will be also be damaged.

Come to find out, their "customer care" distribution center IS their home office. The ones who keep sending damaged tables and don't answer their phones.

I strongly recommend to anyone out there considering buying anything from a Morris Furniture store, Ashley Furniture store, Jofran store or a Better Sleep Shop, to move on and go somewhere else. Especially if you bought as all sales final.

If the 3rd table comes damaged I assume I will be checking Google reviews for a lawyer.

And btw, their employee reviews are AWFUL! They appear to be an awful company to not only buy from but work for. Move on people, move on!

And don't think that they are willing to work with you when you see their responses making it look like they are trying to help you. If they did the job right the first time, they wouldn't have to respond to so many bad reviews. They are just trying to make themselves look like they want to help you. They aren't. If they were, they wouldn't have rude managers like Jim Amato. And their employees wouldn't be putting awful reviews...