Arhaus — Local services in Fairfax

I'm not sure where to begin, but I'm starting to feel that purchasing all my furniture from Arhaus was a mistake. Their communication between the delivery department, showroom, and corporate is lacking.

I’ve spent over $50,000 on furnishing my home, and my last delivery experience was particularly frustrating. I believed I had canceled my order based on my sales advisor's assurance that it was indeed canceled. However, just a few days later, someone from either corporate or the delivery department informed me that the order had not been canceled and that delivery was still scheduled. Since it was November during the holiday season, I didn't want to deal with it anymore and decided to go ahead with the delivery.

After the items arrived, I checked my warranty page but couldn't find my order listed. When I contacted customer service, I was shocked to learn that they couldn’t see the order because it had been canceled. What I didn't realize was that the items had been delivered to me, and I was issued a refund the following day, which I was completely unaware of at the time. This all happened two months ago, and I thought my purchases were finalized.

When I reached out to the showroom for assistance, they presented me with two options:

We can collect payment for the items. We can arrange a pickup to return these pieces to the warehouse.

While they claim they want to help, this doesn't feel like help at all. The communication issues between their departments are affecting customers significantly. I would definitely not recommend Arhaus, especially for...

I spoke to Liz, the store manager today and admittedly, I was having a conniption. I was upset that the side panel for my Palmer storage bed was not going to be replaced with the right color as it was previously delivered and assembled with the wrong color side panel. I know this was NOT Arhaus' fault. I learned that one of the redelivered side panels was damaged, but the other one wasn't, so the delivery men were able to replace the side panel as originally planned.

Liz is phenomenal! Why? She not only was able to calm me down and stayed professional the whole time. Which was amazing, as I didn't seem to wan to le her get a word in edgewise. What wasn't planned was that the platform for this particular bed set the bed up too high. She called the warehouse and received authorization to let me return the platform that same day, which provide me a refund when it is returned to the warehouse. I asked and she delivered! Pun intended. Arhaus is quality furniture and she provided quality service. She is a definitive asset to her industry! Thank...

I recently had the pleasure of shopping at the Arhaus store, and I must take a moment to highlight the outstanding service provided by Marnie. From the moment I stepped through the door, Marnie greeted me with a warm smile and a genuine willingness to help.

What truly sets Marnie apart is her extensive knowledge about the products. Whether I had questions about furniture materials, design styles, or even care instructions, she was able to provide detailed and insightful answers. It’s clear that she has a deep understanding of the items in the store, which made my shopping experience not only easier but also more enjoyable.

If you’re planning a visit to Arhaus, I highly recommend seeking out Marnie. Her dedication to customer service and her wealth of knowledge will elevate your experience. Thank you, Marnie, for always being so helpful—your efforts do not...