Sleep Number — Hotel in Contiguous United States

On Yelp you will see very negative reviews. I can honestly say that like any organization, it all depends on WHO you deal with. Twice over the last two years I have had the most wonderful experience of working with Bill Payne. He has been with Sleep Number for years and knows his stuff. He is extremely helpful, polite and efficient. I live closer to another Sleep Number store (Frederick, MD) and the personnel in that store lack the knowledge and experience that Bill incorporates. So the recommendation is that if you are interested in a Sleep Number Bed, either contact or meet Bill at the Fair Oaks store. He will be very genuine in taking care of you. AND...He can do everything over the phone...you don't need to go in if you know what you want. Oh yes, we just ordered our second i8...

I went to the Sleep Number store in Fair Oaks mall on Sunday, August 30th to look buy a sleep number bed. I went ahead ended up making a purchase of the iLE. During the transaction I tried to use the $200 bedding voucher with purchase of select beds. I was very disappointed to hear that the promotion ended on Saturday, August 29th. I tried to work with the sales man (brian) and his manager, but they wouldn't do anything for me on the voucher - in fact Brian was really rude and kept making incendiary comments in why he couldn't use the voucher. I explained that I was buying a $3400+ bed and I came in that day to use the voucher. They wouldn't do anything for me. Ended up buying and returning bed. Don't bother with these fancy blow...

My wife and I have very different preferences for plush/firm, and the iLE king model Elliot sold us has made an immediate difference in our quality of life.

We had a great experience shopping in the Fair Oaks store. We felt welcome from the minute we walked in and appreciated that Elliot didn't hard sell us or push us to make a decision on the spot - instead, he let the product sell itself and used our time in the store as an opportunity to educate us about what makes the brand and technology different. When there was a big sale, we were thrilled to return to the store and follow through on our first visit....