Water Extraction Team — Local services in Fairport Harbor

Early September we had a horrible water backup situation which resulted in many gallons of raw sewage on our 1st floor (bathroom, hallway and kitchen) and basement. The WET team responded quickly and did a remarkable job cleaning the mess and removing all damaged property, sanitizing, and air-scrubbing, dehumidifying and drying out all parts of our house that were damaged. Sadly, despite our plumber's assurance that the backup wouldn't happen again before we had a pipe replaced, the same situation occurred six days later - the night before the plumber was schedule to excavate and replace the sewage pipe. Once again, the WET team came out and made it all alright. Our contact for WET was Rose. She was quick to answer questions and even helped us by quickly sending information including photos directly to our insurance company. Rose was quite patient with us as the insurance company took an absurdly long time (2 months) to complete their payment to WET for their services. Although I hope to never need them again, I'm happy and confident in knowing that the WET team can be counted on for quick and...

When I discovered water damage in my home, I was completely overwhelmed and didn’t know where to start. From the very first phone call, Scotty and Danny were professional, kind, and reassuring. They showed up quickly, explained exactly what needed to be done, and worked tirelessly to get everything dried out and back to normal. What really stood out to me was how much time they spent making sure every detail was handled correctly. They didn’t rush the job — they checked moisture levels multiple times, kept me informed throughout the process, and even helped move furniture and clean up areas that weren’t part of their original scope. Their attention to detail and genuine care for their customers made a stressful situation so much easier. By the end of the job, it honestly felt like I was working with friends who truly wanted the best outcome for my home. I can’t recommend Scotty and Danny enough — if you ever need water extraction or restoration services, they’re the team you can absolutely trust. Shout-out to my longtime plumber friend, Bob, who referred me to this company — I’m so...

Highly Recommend this team! We found water under my kitchen floor and in less than an hour Josh was at our house to assist. He had the fans going while he gathered all the necessary pictures and documentation needed for insurance. Our claim was created and the problem was under control all in less than an hour. This was our first experience having to make a home owners claim and I could not have had better assistance! Next came time for reconstruction and my main point of contact was Eric. Eric was the perfect man for the job, he consistently kept me informed on the next steps and what to expect along the way. He made everything so easy. They also were relentless with insurance making sure they pushed for everything possible to be covered and replaced saving us Thousands! So to the Water Extraction Team, specifically Eric and Josh, thank you for guiding us through this and going above and beyond what we could have asked for during this. I would absolutely recommend this team. They will fight for you and make a frustrating situation as painless as possible!...