Subway — Restaurant in Fairport Harbor

Never in my life have I left a review for an establishment but this place deserves it and not for a good reason. We lost a close family friend suddenly and my husband went to get sandwiches with a coupon so that we wouldn't have to cook as we are also leaving town and caring for a newborn baby. My husband ordered a spicy Italian and a BLT. His spicy Italian was made with ham instead of salami and meager portions on all the ingredients. Okay, whatever, maybe the employee has small hands and bad eyesight. You never know. When I unwrapped my BLT (B=bacon, L=lettuce, T=tomato) I was greeted with a sandwich of bacon and mayonnaise. My husband didn't want to leave the house again and we had tomato and lettuce at home but I called to complain, because really? Never in my life have I been greeted with such unkind, rude customer service. I began the call by telling them the problem and clarifying that my husband ordered a BLT. Whoever I was speaking to, I'm assuming it was a manager, began speaking over me loudly and saying that if my husband wanted lettuce and tomato he should have said so. I tried to interrupt and let him know that lettuce and tomato is literally in the name and he told me he knew that but that my husband should have asked for lettuce and tomato. What the heck!?! I tried to get him to understand my frustration but he continued to talk over me even when I politely asked multiple times if I could speak. I finally hung up. To the manager, learn some basic people skills. Also, make the freaking sandwich the right way. It's in the dang name. You may think that arguing with someone until they hang up in defeat means you've somehow won, but instead you earn a 1 star review and lose business. Maybe that's why you skimp out on portions and don't...

AVOID AT ALL COSTS!! I have had bad experiences here in the past and I wrote them off. But I was in a time crunch and needed a sandwich. I ordered a Tuna Sub which wasn't bad. And a small Sunchip (online order) and they did not include it in my order. I went back to get the Sunchip and the person said it was not part of the order. I showed him the order on my cell phone but he still denied that it was ordered. It was only a $1.79 extra so I blew it off and did not argue. But told him I will tell everyone I know about this and I live across the street. He will lose a lot more business once I spread the word. And the guy was downright rude over a $1.79 mishap where he was clearly...

I’m only giving them 1 star because I needed it to log in to leave a review! My flat bread was molded! My favorite person wasn’t working tonight and there were no more flatbreads available! The young lady was working alone and doesn’t look a day over 16. My heart aches for her because there were 3 other people in the store! One man was looking like he wanted to eat her. So I waited. decided to cancel My order, only 5 wheat and 1 6 inch herb and cheese left. Very few cucumbers that were sliced extremely uneven and thick.

Just disgusted. Something...