Target — Local services in Fairview Heights

On the date of my visit, I decided to stop at this location to grab a few items on the way home from a visit to a friend and her family that live in the area. I decided to pick up a copy of Frozen 2 for my niece who lives with me. We currently reside in St. Louis City. (17.8 miles away) when we returned home and sat my niece down to give her the surprise that we brought home and were going to then watch together for her to open the case to discover that there was no movie in it. My mother promptly called the store and informed them of the situation, the store then informed us that we could bring it back to replace it, as long as we did it before they closed. After calming my niece down from what she thought was a cruel joke, we grabbed the empty DVD case, hop back into the car, drive through a monsoon of a rainstorm w/ hail just to get this movie exchanged. We get to the front desk to be greeted by Margie, Who was also the cashier who check us out. She says go ahead and grab another copy and we will get it taken care of for you. We had to go all the way back to Electronics in the rear of the store, only to find two more cases that are empty of their copy. We brought this to the clerks' attention who gets us a copy with an overwrap on it. We take it back to the front desk to see Margie speaking to someone who scurried away as soon as we approached the desk. She then states that the manager has informed her that there is nothing that we can do, these are overwrapped and sealed so the DVD should have been in there, (which this and several copies were not sealed. It was then stated that she was the one who checks us out and she didn't even notice the overwrap was not on it, to which she responded that it is not her job to make sure of that. Do we know how many people she waits on it a day? We asked to then speak to the manager, who was hiding around the corner in Self Check out, who upon hearing us ask to speak to him, radios over the walkie talkie that he was taking his last break and did not have time to come over. She then proceeds to insinuate that we had taken the DVD from the case and were trying to get another for free. I then informed her that I would be bringing back all of the merchandise that we had purchased there, to which I did. I have informed all of my friends in the area of this situation, and I have suggested that they take their business elsewhere. I am a fervent shopper and supporter of Target, especially over places like Wal Mart, but I cannot see how the level of disrespect and abysmal customer service that I have received at the hands of this staff, Target is any better than Wal Mart. I do not feel that these employees handled this situation the way that they should have; The two in question should not even be interacting with the clientele if this is how you are going to treat them! I ended up driving almost a hundred miles with all of the back and forth to be out a DVD that I paid for and a heartbroken little girl who thought she was going to get to see the Movie. I may be out of my copy of the movie, but I can assure you with the greatest of certainty that I will not shop at this...

• LONG POST* I love Target but the experience I had at the Fairview Heights, IL store on 10/20/2023 in the electronic department was unacceptable!!! My 71 year old father was scammed into buying a phone from AT&T earlier in the week that he didn't need or request. My dad wanted a basic phone for $100 (he is not a tech person) to suit his needs and keep her phone number when the representative Tra lied to him and sold him a phone that was $1,000 and told him the phone was only $100 but failed to tell him it was a monthly cost and wrote on the paperwork that the phone was only $100 and it was the new Samsung flip, really! He also told my dad he could keep his phone number which was also a lie because of the different carriers. He was trying to get a sale and told my dad his monthly phone plan would only be $40 per month but after I researched the information and spoke with someone new at Target, we both saw he lied. Thank God I was in town for the weekend and heard my dad talking about the difficulties he was having reaching Tra, so my sister and I went to Target to get some answers. Tra was not there but we tried to speak to the rep that was there and asked her to help but she was extremely rude and didn't respond to us, she just stared as if we were speaking a foreign language. She was sitting at the desk so when I tried to speak to her, she stared at me so I said do you work here and she told me she was on break. I asked how long are you on break and she replied, "12 minutes." So I pulled up a chair and waited for her because I didn't want to disturb her break. Why are employees sitting at the desk if they are on break??? Then the attitude she had was ridiculous. Thank God Steve came up to assist and he saw our frustration so he reviewed the paperwork and he also reached out to upper management to find out what was going on because he saw that Tra had lied. As Steve was trying to reach out to get us answers, another customer informed me that Tra tried to scam her too and she canceled services and went back to her previous provider. Steve was great at helping us but did inform us that Tra and the rude employee were not employees of Target. While I thanked Steve for giving us that information, I informed him that didn't matter because as long as Target allows them in their store to approach and scam their customers, they are liable. I took a picture of the female rep that was rude so there was no confusion. I took my dad to the neighboring Target in Shiloh, IL and spoke with Angelina, and she was GREAT! While in Shiloh, I was approached by customers telling me to stay away from the Fairview Store because the employees are rude and lie. STAY AWAY FROM THE FAIRVIEW HEIGHTS TARGET ELECTRONIC DEPARTMENT. THEY SCAM THE ELDERLY AND LIE...

I was just in this store to purchase some odds and ends. I understand that it is one of the busiest shopping seasons of the year. The gentleman in electronics was busy but very pleasant. A stocker whom I asked where something was, was exceptionally helpful The cashier was very nice. I had something that I was questioning the price on, so the cashier put their light on. When a customer service rep came to respond she ("T"... ) walked up berating the cashier because she called her over. She told her "I am by myself up there I need you to own your stuff" When the cashier was able to explain the issue she turned and told me to follow her and angrily took off. The cashier handed me my suspended receipt. I walked to the front and patiently waited for her to help the 2 customers who were waiting for their pick ups and returns. She called over someone who was nice and took over the issue. While the person is taking are of the issue "T" .... continued to make comments even when the store manager told the girl helping me to "make it right for the customer". My bad experience was not with the store in general, but with this employees negative attitude and the way she treated her coworkers. I get that she is stressed and I understood the problem once it was explained to me, by the nice employee. Everyone is there to do a job and maybe "T" needs some training in stress management and...