Starbucks Coffee Company — Restaurant in Fairview Heights

Cold brew sometimes does not work, never gets order right (why can’t they figure out my topping to drinks or the correct syrup to add to it when it is their drink combo?), they take a while too long to make the drinks, sometimes my hot drink is just barely room temperature and at other times it is so hot I can’t drink for 30 mins! Is this an equipment issue or employee? Not sure. There is no consistency. I now go to the location at Barnes & Noble because they always can make my order & right. I get simple starbucks hot white chocolate mocha or cocoa, so it’s not like this location had some complicated things to make. The food here tastes less than fresh as well. They breaded pastries are bland and consistency not great. Odd because down the street at barnes & noble they taste better and fresher. ...

First of all I love Starbucks! But for the last 2 days I've went to the Fairview Heights location to get my same drink. The caramel ribbon crunch frappuccino, and for 2 days straight I've asked for light caramel drizzle because it's too sweet and extra crunch. It even says it on the label stuck to my drink, but yet it's covered in caramel and there's no extra crunch. And I know sometimes we become complacent because we're in a hurry we're making the same drink every day multiple times, but I usually have to get a spoon and scrape it out. I will even pay more next time I go, just to get what...

This Starbucks is brand new so I want to give it the benefit of the doubt. However, the wait times are so so long. I waited in the drive thru for almost 30 minutes and the person at the window did not say, “sorry for the wait” or anything to acknowledge the wait time. Also, the drink received was wrong:(. Today, I ordered inside and waited about 15 minutes and the time I ordered was not busy. So, I’ll keep coming because I know it can be hard as a new store but hopefully, they can speed up...