Allen 8 - Allen Theaters — Local services in Farmington

Allen theatres is the only place in the area to watch a movie. Because of that monopoly they really dont care much about anything.

Security is super lax with drunks and tweakers often hanging around in the parking lots getting into fights and causing problems. One time even had a tweaker take his pants off and run around screaming in front of the screen inside the movie.

The theaters are only clean whenever they first open so early shows are not bad. Later shows are all sticky floors and sometimes sticky/wet seats. They spend 15-20min between shows cleaning but there is always garbage in the theater when they get done "cleaning"

Opening night movies are almost always out of focus or sound is off whenever I go, and no one checks it till a customer says something.

Assigned seating is super nice but they only do this at 1 theater which is also in the less safe part of town. So you trade increased personal safety for not having to fight over a seat. They really need to do assigned seating for ALL of their theaters.

Theater policies and staff do zilch about cell phones and crying babies so it's not uncommon to have people on their cell phones during an entire movie or a screaming brat that the parents force everyone to suffer with for the whole film.

Overall the Allen theater experience is really one of the worst, but we all go because the nearest IMAX or Regal is a 3 hour drive one way everything local is the same...

Prices are getting so high-- $9 for a matinee, and and extra $1 to get tickets on line. No published local number. If you need more information, you have to call Las Cruces, then they give you a number. Then the information you get will probably be wrong. Website implied that the theaters opened at nine, so I went at nine to save the $1 (with as many tickets as I was going to purchase, and an empty theater, thought it was worth it). Had to call Cruces, then got the local number, called the local number, and was told, "No, we open at 10". So I went back at 10..... Still not open, called them back, and was told, No, I was misinformed, it was 30 minutes prior to the first show, and I could just come back then. No apology, and no offer to make it right. Unfortunately, the Allen theaters are the only game in town, and the next town, so its Allen or nothing. Pretty frustrated in the quality of customer service today, especially from their...

I give this place a 2 star rating for the fact that they are trying to integrate technology to the point where there is no customer service necessary. It sounds great on paper, but when it boils down to it the long time customers of Allen Theaters that have been shoveling money to the Allen's for decades are not being thought of. We are an old fashioned community here and a lot of the members find it frustrating when an employee won't help a customer who is struggling dealing with the integration of the new world order into our movie theaters. Other than that, thank you for the nice new seats I refuse to sit in. I'll rent a movie at home. If you want to be a "fine theater experience" then hire ushers who show you to your seat and people who stand by in the movies as well. I will not spend my money here. Thank you for the childhood memories, you will not see another...