Defined Fitness Farmington Club — Local services in Farmington

I went in to reinstate my membership yesterday, post partem mom ready to get back into it… the best part was going to be Kids Camp, where I hoping I could trust that my kids would be safe while I attended a Zumba class. I arrived early to make sure my kids were comfortable and that the Kids Camp employees knew exactly where I was in case the baby needed a change or either of them became uncomfortable. My partner decided to pick them up halfway through my Zumba class. I was going to meet him at the door, but he got there first. The front desk waved him in without showing a membership or asking his name, the employees at Kids Camp just let him take both girls (one of which can’t talk and was screaming with a wet diaper) and the other who was throwing a fit calling for her mommy … they didn’t ask his name or to see ID, I hadn’t warned them he was coming and by the time I walked the short distance from the Zumba room to the kids camp to help him get them he had gotten them and was out the door (due to the close proximity to the front door that kids camp is located). HE COULd HAVE BEEN ANYBODY. I would not leave your kids there, unfortunately, you cannot trust that they will find you in the gym if something were wrong or that they will not let your kids leave with any random person who claims to known them. I called and the manager did not seem to take my concern seriously. So I am leaving this review in hopes that the owner will see and seriously consider changing the policy where Kids Camp is concerned. Not to mention the big windows facing the parking or is where kids camp is so the whole parking lot can basically just see your kids… the blinds should AT LEAST be drawn at all times but preferably the location of kids camp should be inconspicuous where the only the people who have kids really need to know where it is and someone would have to walk through the entire gym (and past many witnesses). For the amount of traffic in and out of that gym I see this as a major problem to be addressed. If you are taking responsibility for others kids you must be RESPONSIBLE.

Also, the door to kids camp did open from the inside for me (when it’s only supposed to open from the outside) so I told the manager he should check the lock on it but he didn’t seem to believe me or think that was a concern.

Not to mention the contract I “signed” was never given to me beforehand to read, only emailed in retrospect so who the heck knows what you’re signing. I suggest physical readable copies of the...

My husband and I started our gym membership with excitement and Optimism, the staff was wonderful, the facility was clean and we loved the variety of equipment. We locked ourselves into a 12-month contract when we had the financial ability to fulfill the contract. This was before the global pandemic before the shut down before the layoffs. Then COVID 19 happened, thankfully our membership payments were put on hold for a couple of months during the shutdown. Which was great since my husband was laid off. Payments resumed in June which was hard. We had $100 left in our account they took $80 out at that point we begged them to give us a refund but they told us that was against their policy,  Defined Fitness deferred our membership for a July and August. Today we woke up and our last $60.00 in our account was gone and we were in the negative 70 more dollars. No matter how much we pleaded with the staff member we were told since we locked into a 12-month contract they would not refund our money per their policy and if I wanted to buy out the membership it would be $100. $100 dollars that we don't have. My husband has been unable to get unemployment and unable to find another job and we have no income and have been barely making it. We now have no gas in our car, I have no way now to get my 2 special-needs children to their specialist appointments. This outdated policy Defined Fitness still has in place is indifferent to those who are struggling financially through no fault of their own. Define fitness is protecting their bottom line at the expense of people who are hurting financially and who are desperate. Our checking account will continue to bounce, fees will continue to accumulate, Defined Fitness, and their policies have no compassion or empathy. We are just people trying to survive and make it through this pandemic. I guess so is defined fitness at the expense of their customers and the...

Did not appreciate the lack of customer service and being grilled about my late fee infront of other customers. Associate was very rude and even after I explained I would take care of it on the 18th she continued to grill me. $20 late fee for a $40 membership is insane..... also where are all the late fees being distributed. My favorite machines are falling apart and Santa Fe looks brand new. I hate that i have friends who get their fees waved all the time and im never offered any leanencey(Guess its who you know). Steve lien use to lead with exceptional customer service and understanding, things have really gone down hill since then. I didnt appreciate the experience today and now im not paying a single fee. Will be sure to look up what businesses associations your club is involved with to share my concern too.

Update: Payed exactly Decmeber first.. still wanted to charge me fee. Employee said Defined fitness just wants to make extra money.. dont we all.. some of us the honest way. This is my secondary gym and i work out 4 sundays a month. Still havent fixed any of the 5 AMT trainers (Falling apart) and Santa Fe club has nice ones. They dont care about farmington or customer service.

Update: I dont believe this too be true. Raised memberships by $10 and still charging ridiculous fees but same equipment still falling apart.

Update: Still have not received my 175 refund that...