Metro Florist & Gifts — Local services in Ferris

Was away on business and decided to place an order for Valentines Day for my son to have it delivered to the school. What he received is NOT what was advertised. It should've been an arrangement of candies but they added chips. He didn't really eat chips. The arrangement was too be in a basket, what he received was in a pink box... he's a boy there's a reason I ordered a regular basket with blue ribbon. And when I picked him up from school, the arrangement fell a part... some of the little chip bags weren't sticking... seems as if the delivery person called but when I answered i heard a beep and then they hung up...llesson learned... I'll make my own next time... I've picked up flowers from this shop before and the lady was very nice... not sure what happened this time but more than likely they were swamped... but still quality matters.............Thank you for reaching out to re-do the arrangement but, No Thank You. I appreciate your offer to...

My mothers first Valentines without my dad who passed away two months ago from cancer. Flowers were a day late(15th), and looked nothing like the picture selected. I was embarrassed when my mother showed me. They looked as though they forgot so they threw whatever flowers were left over from Valentines in a cheesy vase. I never leave reviews, but decided to when I called them and they told me I had to take it up with the online company I had went through...even though they are the shop that failed to properly fulfill on time and the quality that was purchased. I paid 81.00 after delivery...the flowers looked like $10.99 at Tom Thumb. DO NOT...

Worst customer service. We had flowers ordered from out of state (MO)to be delivered from this florist on Oct 18 to a family member Within delivery range of your site. Here we are 22 Oct. completely GHOSTED. The shop here in my state called several times as did I. So much for “we will get back to you” as your answering message states; in which year shall I expect this call? At least have the common courtesy to contact the business who placed the initial order to tell them you refuse to fulfill an order for whatever reason. Thankful there are more options than your store who are happy for my #veteran...