Walgreens — Local services in Filer Charter Township

Today is October 7th 2022. We went to the Manistee store. I am a travel nurse and only say that because I use MANY Walgreens where I am assigned. The girl that originally answered the phone said that my husbands script was partially fill at another pharmacy and that I had to call around to the Walgreens I have used in the past to have them "put it back" so it could be filled there. I asked what store and she said she didn't know the store number so I could figure it out and call them. Ultimately it was at the Manistee store all along. When I called back the man I spoke with also acted like he was being bothered. The script that the girl said was partially filled was an old script, she neglected to look further down the list where the new script was at. The girl working the drive up window is very rude. She wasn't wearing a name tag but is thin with small stature, has long dark hair and wears glasses. She acted like we were a bother to her also. From now on if I need scripts when I am home I will wait until I get back to where I am assigned to get my scripts. Life is to short to encounter so much negativity when all you're trying to do is fill your...

Had to come here on 12/1/22 at 7pm to pickup a script for a sweet man on his death bed because Meijer was out until tomorrow @ 1pm. I will admit I may have been snippy BUT I'm the customer. When she told me it would be 30 minutes with no body around. I asked it there was that many people ahead of him . she a very rude telling me that there were several faxes before him. She has to fill the prescription put it into the computer have pharmacist check it there were several steps before I could get my perception.. Sooo I just had to get rude right back and tell her that I was a pharmacy technician before she was born!! What ever happened to customer service!! The employee is supposed to have empathy. You don't know what the customer is going through. If that were me back in the day I would have gotten a...

5:24pm 1-3-19 went thru drive up window for med pick up and met the most blank window person ever if you work in a pharmacy dealing with customers a smile is the easiest thing to give she may have been having a bad day and i understand i have been a CSR my entire adulthood was very disappointed even tryed breaking the ice with a little joke about trick questions she was asking hopefully this will help you with your other customers because we love to see you smile it takes 3 seconds upon eye contact and you can lose a customer and others that didnt happen today thank you for being here for the community just a few words of advice hopefully this doesnt fall...