German Auto House LLC — Local services in Fitchburg

I had an amazing experience with this dealer - I like to give the full details below to help others shopping for a car. First, I must admit that I have had a very negative opinion about car dealers, especially after another very "well-known" dealer in town had tried to cheat me for my previous car purchase 5-6 years ago, I ran away and never considered buying from a dealer again. However, when you want to buy a $20K+ and relatively low mileage not very old car, you have to go with dealers as craigslist does not have any such cars sold by owner.

German Autohouse eliminated all of my prejudices on dealers. The owner is very honest and is not trying to cheat you. Below are my experiences: I was originally planning to buy a Lexus (2015+ GS350/ES350/LS460) for about $30K. He had a newer model LS and GS on lot but the owner (to my great surprise) listened to my needs and expectations from a car, and he literally suggested to me to consider buying the cheaper option (2010 LS very low mileage) around $21K. Woow- the guy could have made more money because I was so obsessed to buy the expensive/newer one but he noticed that I did not really need the more expensive car. To me, this is the most important thing for anyone in business who wants to stay long-term, try to listen to customers and respond to their needs. The prices at German Autohouse were very reasonable. I compared the price of the car that I got from them and it was at least $2000 cheaper compared to other similar cars and it was in excellent shape. They got some great cars, low mileage and in excellent shape. The owner is unbelievably knowledgeable on cars, I have never met/seen anyone like him - he knows pretty much everything about the cars and that makes you very comfortable about buing. For Lexus, I read many websites, car forums, and in 15 minute conversation with him, I noticed that he knew pretty much everything i read for days if not weeks and again he never tried to deceive me, he frankly told most potential problems that could occur with the car and what would be repair cost. Trade-in: Another good experience, he paid a fair price for my old car, in fact, I dont think that I would be able to make the same money that he offered me for trade-in if i sold it myself. This is another place where dealers often make a lot of money but the owner was very fair. There is a 90-day warranty, I did not need it so far (and i hope not) but it is good to know that. i think this is standard for all dealers so nothing special here. I was told that they also have a repair shop (I havent seen it) and if I have any major issues, I could contact them and they can help me with repairs. this was a pleasant surprise to me I did not need it yet but woow, in Nextdoor forums, many neighbors ask for mechanic suggestions. I suggest go ahead and buy your car from this place and dont worry about Lexus/BMW/Mercedes dealer ripping you off for simple repairs.

In summary, I had an amazing experience with German AutoHouse, literally transformed my opinion about dealers. And by the way, after 2 weeks of driving the 2010 Lexus LS, I am glad that he made me change my mind - this car is really great and perfect...

Javan runs the business, and is the business: He knows cars, deeply. Most any place you go to see cars, you find out as soon as you try to learn something about them that nobody in the whole dealership really knows anything, or cares. Javan does know, from the details of luxury cars you won't find in the manual, to useful insights on what car issues matter, and the best way to fix them, such as he has for me when working on a trade-in, and on a purchased car. You wind up saving a lot of money, getting the job done right, and being very happy you met Javan.

I have a great mechanic, and I like him a lot. I've known him for ten years, and he's owned his own shop for much longer. But Javan and his mechanic are every bit as on the ball, even more clever when it comes to smart fixes, and cost less. Much less.

When you go to German Auto House, there is no pressure. You are presented with every option, so that you can make a fully informed decision, but your decision belongs to just you. You can look at many cars, or only two or three, drive them, look at their complete CarFax, even take them to your mechanic. If you are serious, Javan is serious, and just as good at doing business as he is with the cars themselves. Better, even -- I don't know how he gets such good cars, with such a great ownership history, and in so many in such excellent condition!

You look around for used cars, and you discover some things. One large used car outlet, which rhymes with CarFax, seems to sell only cars that have a lien against them, and have very poor maintenance histories (those two seem to go together). Dealers may have good finds, but they charge too dang much for what they offer. Craigslist is interesting, but full of crazy people, and you never really know what you're getting. Javan, interestingly, can tell you something about the history of every car, and can back it up with documentation. I don't think he makes much on a given sale, but I think he makes it back in loyalty and word-of-mouth. Which has got to mean hard work, but that is what he does. I have never seen anyone do it better.

Javan's style is plainspoken -- what a relief! He'll answer your question with the actual answer. And, it is the truth; when you work with him you find out that the only way he does business is truthfully, because nothing else makes sense. If you are in the market to actually buy a car, well, it is hard to imagine anyone better to do business with.

I have traded in, and I have purchased, and I am now on the way to a second purchase from German Auto House. I have had bad times and good times at a dozen car dealerships over the years, but except for my mechanic and for Javan, I have never worked with anyone on a car or car purchase who I ever came to truly respect. This is why I am buying from...

My wife was buying a used Outback from a nearby dealer and I was in the market for a used WRX so I was excited to see Germain Auto house had a 2010 on the lot for a good price. We drove to Madison and I had my wife drop me off while she picked up her car. There was only a woman in the office who was not a sales person but she was very nice, closed the office up and went on a test drive with me. Having come from a 2005 with the the 2.0L the 2.5l in the 2010 had me immediately hooked until I hit the highway and the car had a shake. I noticed the TPMS light was on so stopped the test drive right off the highway and the salesperson was in when we got there. We chatted for awhile and he was generally personable but not exactly helpful and when I mentioned the shake he did not offer to properly inflate the tires to prove it was that. Despite this I really liked the car but I realized that I did not have enough drivers to drive two new cars home if my wife and I both bought a car and we had to get the car we came in home also. No problem, they have a reasonably priced delivery service and the delivered price was still about blue book, but I would need to sign a purchase agreement with a refundable deposit while I was there if I wanted to go this route. I think everyone can guess what happened next. I was an idiot and signed the agreement and put down my credit card. When I got home and thought about it and shopped around for a while I realized I did not want to take a chance on a shaky car and I bought a 2017 WRX somewhere else. I remembered I had a $500 deposit on my credit card when I looked at my statement months later and called German auto house. He asked “Did I tell you it was refundable?” but took my card info and said he would look into it. The charge is still there of course. So yup, I’m stupid and let a few extra HP effect my judgement and this used car dealer is...