Rutabaga Paddlesports — Local services in Fitchburg

I walked into Rutabaga to see if they had a fishing kayak in stock - I wandered to the part of the store where I knew them to be and found one on the rack exactly like I was looking for. Winfield came over and asked if I had any questions so we got the kayak off of the display rack and he explained the kayak and I sat in the seat - well...it was so nice that I bought it. I then mentioned that I needed a paddle and life jacket. Winfield took the time to review the life jackets and picked one out that would meet my needs, he adjusted all the straps and showed me the proper way to fit the life jacket - AWESOME DEAL!!!! So I now have a kayak, paddle and life jacket and my truck and trailer is at home so we made arrangements for me to pick up the kayak the next day. Winfield showed me the rooftop mount needed for my Honda CR-V and I said I would keep that in mind for future use. Future use ended up being 2 hours later - I came back and bought the rooftop mount and Winfield came outside and helped me get it installed and then helped getting the kayak strapped on the mount. NICE WORK WINFIELD - great guy, great company!!!Highly recommended for your outdoor sports needs.Oh yeah - it was 86 degrees and really humid outside too!!!Once we were done with my project I looked around the parking lot and there were 2 other customers getting rooftop mounts installed and a Thule luggage box mounted. Pretty neat to see the store employees really helping their...

I would give Canoecopia 11 out of 10 stars if I could.

I have exhibited at a lot of trade shows in a lot of convention centers in other industries. Our first showing at Canoecopia 2019 has turned out to be the best trade show I have ever done. This show is by far the most productive and most enjoyable show I have been involved with. The numbers of paddle sport enthusiasts there with the intention of buying new gear was as good as you could expect. The administration of the show was amazing. All questions were quickly answered with just plain old friendly, reasonable, and timely responses. From the moment we started talking to Rutabaga it almost felt too easy. Nobody made me feel like we called too much or that we were not going to get solid answers. The typical 1st time trade show surprises were nearly nonexistent. Setting up our booth went so smoothly I felt like I was getting away with something. All the rules were reasonable and are focused on making things go smooth. From the time we arrived at the loading dock to the time we drove away, everybody was so easy to deal with. As a paddle sports enthusiast myself, I thoroughly enjoyed the limited time I could get away from our booth. The exhibitors and balance of exhibitors was perfect for somebody wanting to dive in. Last but not least, everybody in Madison and surrounding area was very pleasant and enjoyable to deal with. Falcon Sails is returning for sure.

Patrick Forrester President...

I signed up for a three day kayak trip and it was canceled due to covid19. I received an email explaining that a refund would be very hard for them and it could take a few months before they would have the money to pay me back. They asked if I could put the money towards next years trip, or purchase items from their store. I tried to be a nice guy and said I would purchase a kayak that they had in stock and asked for a small discount since I would have to drive 4 hours to pick it up. (Mind you I could have purchased the same kayak at a store across town) The clerk knocked off $40 and rudly said gas was cheap. Well my time isn't and I thought I was doing them a favor since they had the boat in stock and they owed me money. Money that was suppose to go towards a kayak trip, not for them to pay bills with. I the end we agreed on a $65 price reduction and I made an appointment to pick it up. After driving for hours I had to wait outside while they found the boat and rang it up. Mind you they knew I was coming. I made an appointment two days in advance and also called to verify before I left my house. I ended up waiting for an hour and a half while they found the boat and figured out how to credit the money they owed me. This was something they should have done before I arrived. There was no reason why I had to wait for an hour and a half to pick up a kayak that I had an appointment time to pick up. No Thank you, or Sorry. Just hears you boat,...