Follansbee Nails & Spa — Local services in Follansbee District

Not professional. At first few times wonderful after that I waited more than an hour and I had an appointment. My appointment was with Andy, who is great by the way but I was given off to someone else. Kevin the owner cares only about filling places and the all mighty dollar. The customer is last don't let his niceness fool you. They don't put appointments in the book and will open earlier and take walk ins first and then you with the appointment waits. Bad customer service. If you continue to do that you will not have any recurring and loyal customers. At first they were great and I came from out of town because I thought so at the time. I was very disappointed and hurt by the way they treated me and I spend good money for good service. My time is just as important as the other person. Kevin the owner feels like walk ins he can put in a chair right now and make more money and forget the person who has an appointment. They may be good but I want the whole experience and should be made to feel that they care about you. I am just a body to be fill a space. Period. Shame on Kevin. I do not blame Andy who is great person and technician as is Rachel. Kevin as the owner is responsible to the people who patronize his business. This is not just a one time experience to the customer we should be special. I don't think that is too much to ask. Thank you for listening and make my words count or you won't...

Kevin is so professional. All he wants is to make sure you have the best experience possible and the work he does is so lovely!! I had a bad experience at another salon and he stepped right up and said “I can fix this!” And he did! The result was a perfect first time dip manicure and I can’t say enough about his approach to detail. Thanks! The only downside is that when you sit down it seems like the staff are jumping from one customer to the next especially when you are having a pedicure. Sometimes you sit there waiting for half an hour with your feet in the water for the next staff person to find time to do the next step. All in...

I was going to Sassy Nails (Jack) the owner for years until he moved and it went to a new owner. I was looking for a new place but no luck until I heard some good things about Follansbee Nails & Spa so I figured why not try. Let me tell you- I left a happy customer. I had Andy and he was phenomenal!! He was SO KIND, he listened to what I wanted and he really seemed to care. He would ask me several times if I liked them, if the length was good. He was absolutely amazing! They gained another customer because I will definitely go back AND recommend. 10/10 Friendly. Clean. I would make a appointment though because Andy is...