Viking CB Radio — Local services in Fontana

Formal Complaint Regarding Misrepresentation and Defective Radio Purchase

Dear Viking CB Radio Shop,

I hope this message finds you well. I am writing to express my dissatisfaction and address a concerning issue related to my recent purchase of a Ranger RCI-69FFB6 from your establishment in Fontana, CA.

On [date], I invested $1,180 in acquiring the mentioned radio, which was subsequently installed by your team. Regrettably, within a week, the radio ceased to transmit. Upon seeking assistance from another CB shop and directly contacting Ranger CB, I was informed that the unit in question is a used and remanufactured radio, not covered under warranty.

This revelation starkly contrasts the information provided by Viking CB, where I was assured that the radio was brand new and accompanied by a 1-year warranty. Subsequent attempts to address this issue with your representatives have been disheartening. One of your associates suggested that I shouldn’t “cry over spilled milk” and that there are no guarantees regarding the outcome of an inspection.

As a truck driver, the inconvenience of scheduling an appointment only to find your shop closed added to the frustration of this experience. Given the discrepancy in the information provided at the time of purchase and the subsequent refusal to honor the alleged warranty, I am left with no option but to involve my bank in resolving this matter.

I believe in fair and transparent business practices, and this situation has left me with a sense of dissatisfaction and financial loss. I trust that you will take this matter seriously and address it promptly to rectify the misrepresentation and provide a satisfactory resolution.

Sincerely,

F. Woodard Respond to...

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