Del Taco — Restaurant in Fontana

UPDATE: Came back to this same del taco on 8/9 around 3:35am and had to deal with the same lady and she did the exact same thing to me as the last time, even though I made CERTAIN she'd have no reason to question whether I confirmed the order or not. I literally turned the phone to her face as I confirmed the orders (this time I had two) and she still managed to find a way to give me a hard time about it. She clearly doesn't understand how the apps work and yet she will sit there and argue with you about how they work. And she claimed I snatched the order out of her hand and this time I did not. I dreaded going to this del taco knowing she would be there and would potentially make waves again. I went there with the intent of not having a repeat of what happened last time but clearly with this woman it's just unavoidable because she's just looking for a reason to make something as simple as picking up a delivery order an issue.

PREVIOUS: Came here to pick up an order on Monday 7/21 at 4:30am and the woman working the drive thru was being completely discriminatinatory towards me after I did everything she told me to do. She told me to show her the customer's name...I did that. She told me to confirm the order, I did that too and she proceeded to go back and forth with me acting like she didn't see me confirm the order. Racism behavior and treating me as if I had some ill intent. I've never been so disrespected in my life. I pickup and deliver orders from this del taco all the time and I've never had to deal with some racist drive thru attendant on a power trip until now. I'm completely disgusted by the behavior. I snatched the order right out of your hand and I'd do it again. Don't you ever treat me like some common thief. You had no grounds for your disgusting behavior and it was completely unwarranted. She even threatened to cancel the customer’s order which would affect my pay and the customer getting their order. All because I was getting understandably frustrated with her giving me a hard time for NO REASON. What a sick individual...

I just recently went to the drive-thru there to pick up an Uber each delivery order and the lady at the drive-thru speaker told me it pulled to the window so I told like to the window and waited and waited and waited and yes I waited I waited so long that I began to fall asleep and I'm not making this up that I'm being literal I began to fall asleep about maybe 30 minutes went by then So I honk my horn I'm thinking maybe she forgot about me she never once came to the window to read me or to tell me that they're preparing the order or to say that there's going to be an you know x amount of time and she came to the window slow as slow I may say are you tell she's not not want to work there she does not need to be in customer service and she came through and said he told me straight out you don't need to hawk sir and I was like okay well if you had came to the window and greeted me you know the way you're supposed to you in customer service and let me tell me that the order is be worked on and is going to take some time then maybe I wouldn't have had to honk my horn but since you ignored me for over a half hour sitting at this window I did the only thing to get your attention I honked the horn she was rude and yeah I got I don't know why she's even working there The boss should get rid of her because she does not want to be there she does not need to be there 1 oh and she threatened to cancel my order like if that's going to do something bad to me So rather than having to do with her at all I just went ahead and cancel the order myself I'd rather just cancel it and just have to deal with her or anything like that we're all here trying to do a job and even though I am doing the job technically if I'm there to pick up a delivery I am a customer so she should...

On July 21, at 12:25 am. I placed an online order. I live 5 minutes away from Del Taco, so my boyfriend and I decided to ride in our electric scooters. My boyfriend used his card to order online, and he went to the drive thru to tell the cashier that he had an online order… The lady completely ignored him, meantime my boyfriend kept repeating . “I DID AN ONLINE ORDER.” I told my boyfriend to give me his phone, so I can go to the window…I knocked the Window, and the cashier saw me and completely ignored me, and went to go hide with the cook. After 10 minutes later a car showed up and started ordering, so I decided to go back to the window. The cashier once again ignored me, and I placed his phone on the window to catch her attention, so she can see that it was a an online order. When she finally opened the window, she responded in a rude way, “There’s no online orders.” I was thinking maybe my boyfriend card didn’t go through, so I decided to order with my card, and I even checked my bank statement to make sure it did went through this time .. when I went back to the window, the cashier and the cook were hiding and ignoring me, and pretended that they couldn’t see me. I had to wait again for another car to pulled up, so I can get the cashier attention, and when I showed her my bank statement, she still said there’s no online orders. I asked for the managers name, and she said it’s Stacy, and she just slammed the window on me, and walked away. I had a horrible experience at the Del Taco by Cherry in Fontana. The service was unprofessional, the staff did a horrible customer service, and I waited almost 30- 40 minutes and I still didn’t...