Ultra Technologies — Local services in Fort Lauderdale

Here’s a detailed account with all the facts I’ll let you guys decide.

I contacted UT for a pretty typical TV/Sonos install. I provided all the details: 2 TVs and exact models, three wireless Sonos speakers and exact models, Ethernet and HDMI cable requests, and a request that everything be mounted with hiden wires. I specified that all walls were internal. One TV and speakers in one room, just the small TV in the other.

I was given a quote of $1800 or so. That’s high for residential for a simple install. I’m from SF originally and have had complex systems installed with equipment costing nearing $1M so I have context and scope. This is not that. Still, if it’s great work I was fine paying it. To this point they were professional and responsive. I could not give an exact date for the install because my TVs were being delivered and hadn’t arrived yet. I was asked to pay an upfront of 80% of the total anyway, and I told them I would pay this unusually high prepayment once I booked an actual date.

A month later I wrote to add one Ethernet cable to the system. I received a cordial response that didn’t address my request but instead emphasized that their team would do their best to complete the work in under 8 hours, but that the quote would not cover work past 8 hours. For two TVs and three small speakers. And this was not mentioned in the original conversation, nor emphasized in the quote I received (though TBH it may have been in the fine print). When I was originally quoted around $1800 I assumed that for such a small job it would be an all-inclusive quote. Silly me.

I replied politely that I was pretty confident this would be under 3 hours of work, but I offered to do a FaceTime walkthrough or to have them over to assess the job in person so they could provide a complete quote for such a small simple job. Keep in mind I was fine with around $1800 but beyond that and over 8 hours? Cmon man. But hey I’m not an expert, so I was happy to have them look at the space so they’d really get a sense of whether they could do it in under 8 hours. But they didn’t take me up on that reasonable offer.

At this point the Administrator replied to the full thread “Good Morning, Gentlemen. We're going to pass on this assignment. Please seek services from another Licensed & Insured company. I apologize for any inconvenience this may have caused.” A bit bizarre as no explanation was offered. Perhaps they had hoped to go over $2k for this small job? I could only wonder.

And I replied “I agree that’s the best option.”

I promise readers of this review that nothing else took place besides what I’ve mentioned, and that my characterization of events is accurate and dispassionate. And I’m pretty sure if they had looked at the location for a few minutes via FaceTime they could have assured me it would be under 8 hours of work. And if not then hey I probably would look elsewhere but it would be a respectful way to say thanks but no thanks.

I get the feeling that this was too small a job for them perhaps. Couldn’t they just say so?

Would you want to do business with this operation? You decide.

Since then I’ve booked an installation for $700 all in. And yes, they are both “Licensed...

my unbiased review and opinions of UltraTechDirect:

Steve was fantastic a setting up an appointment on such short notice to install 4 LXORY Solar powered surveillance cameras. Jonathan or Steve called me on Thursday, and asked if I wouldn't mind if he came at 9:00 AM instead of 10:30. I said great the earlier the better. 9:00 AM came and went with no show and no call. At 10:19 AM I got a call from Jonathan saying he was on the way, and he was at the community's gate at 10:21 AM. Jonathan came with no drill. He said he had lent the drill to a "friend" who was also supposed to come and help him, but stood him up. Jonathan was helpful in that he showed me that it was not possible to mount solar powered cameras in the front of my house which faces east. We determined the locations for optimal two back patio cameras to be installed. I let him proceed with his work. We also agreed that these cameras were really not what I expected as far as remote tilt, pan, scan, and zoom incapabilities and I was going to take them down and return them when I came home. While I was away, one of the cameras "went off-line." I found out why when I came home. Jonathan left the peel-off instructions on the solar panel of the camera which did not allow the solar panel and its battery to charge! I purposely hired a "professional" because I often have problems drilling accurately. I found that Jonathan was only a little better than I. One of the drill holes was apparently too large and he used a plastic plug usually used for wood, dry-wall, or stucco to hold the screw in. Luckily it was only one, but it made it difficult to remove the screw and mounting bracket. Rather than peel off the mounting screw templates after drilling the holes. Jonathan left them there. Between the heat and the rains, I am going to have a very difficult time and effort to remove them from the powder-coat aluminum trusses...

Best Florida Company. I wanted to write to you about the work that was done at our new condo in December 2014. My grandfather purchased a unit that had just been completely remodeled by another company. Although beautiful, a lot of thought was not given to audio and video integration as cat 5 was not incorporated and the thought of looking at ugly video boxes and cables all over the place was not appealing. He decided to talk with Ultra-Tech based on reviews of the company. He called and spoke to Jon Zietz who met us as we where here only for a couple of days. This resulted in a subsequent meeting in their showroom where Jon explained his vision for getting the job done and equipment needed.The plan was to install (2) 65” 4k Curved sets, (2) 51 “ and (1) 32” Samsung TV’s all wall mounted and a wireless bluray player. Joe and his team was involved in the install and the coordination with corporate and Jon did an excellent job with equipment software integration and remote control programming. The job was challenging and the team met and exceeded the task. From day one he felt the he was a valued customer and that they were going to do whatever it took to make me happy. The team did an A+ job. Sure they had a few hiccups but no obstacles were going to stop this team. What also impressed him was that they were very mindful of the budget and treated it as if it was their money that they were spending.They worked hard ,were neat and respectful at all times and everything works as promised. We knew from day one that the staff wanted to meet and exceed my expectations, thanks for delivering . It was a real pleasure to work with this company. -Nicole, Deb & Gary Stein,...