Suncoast Credit Union — Local services in Fort Myers

I went inside hoping someone will help me with my problem. Gabby was pleasant she was in the lobby. Then she comes a woman called my name Kristina. My problem was I need to change my debit card single last name to my now married name. First Kristina had this unwelcoming aura then I told her my problem I knew from her face she couldn’t helped me!I walked out and went back to my car then I told my husband they couldn’t changed my debit card because I only have a Permanent Resident card + my authenticated Marriage license! Well I didn’t know that Permanent resident card is an INVALID ID! Waaa! Then we came back and asked Gabby fortunately Gabby asked me if I have my foreign passport which I did which Kristina didn’t asked!! Man too hassle, this location is too hassle! If Gabby didn’t helped me and solved my problem! Good Lord! I would give this location a ZERO STAR. You guys need to train your employees here or wherever location how to be approachable and not have the most unwanted and ungenuine...

I walked into the branch on constitution and 41 to have papers notarized, I signed in, I was the first person in the building and first in line for a banker. I sat in the lobby for 20 mins waiting before the woman who was standing behind the teller area appeared to be hanging out approached me and asked what documents I needed notorized(POA) she proceeded to tell me that they don’t notarize that type of document. I proceeded to tell her thank you for letting me know AFTER I’ve been sitting here for 20 minutes, she then apologized and said that she was away from her desk. Which I could clearly see that from the lobby area. while she nonchalantly chatted with a customer who was being helped by the teller at the counter. I will not be returning to this location for their lack of acknowledgement in a...

I waited a few minutes to be checked in to have something notarized, was told someone will be with me in a few minutes. I'm sorry but 35 minutes is not a few minutes. Mind you I watched the one who was the notary walk in, sit in her office on the computer. Then actually a few minutes later she walked out only to tell me after sitting in her office for more than a few mins that they cannot notarized my document. Ridiculous and unacceptable. If that is something you cannot do than post it on your website or have your employees ask what kind of document you need notarized and tell them at check in that you cannot do that, so I DO NOT waste my time waiting...