francesca's — Local services in Fort Smith

This is the only location I’ve ever had a problem with. The employees are very rude and snooty. I work retail and would never talk to customers in the degrading manner they do. If you have to return something have fun jumping through hoops. I returned a pair of shoes because they were damaged (marks and spots where the suede was missing) and she acted like I was some sort of jerk for bringing them back. I’m sorry but if I am paying $54 for a pair of shoes they better not be damaged in anyway. I am just hoping they did not put them back on the floor. Other than that they have a good selection and cute stuff. Customer service is...

Absolutely terrible return policy. It says ON THE RECEIPT that you can return an item with its original tag and receipt up to 21 days and then after you can only get store credit. I came in on the 20th day which is still within their return policy and they would only offer store credit with no option to get my money back. So I basically gave returned that item for free cause I will never be back and if you are looking for a good store with products of good material and a decent return policy this...

Just left after walking in for 2 minutes. After saying "Can I help you guys fine anything before we CLOSE?" And we replied that we were just looking around she starting working in a heavy manner and sighing. After we left, we even thanked her and she just ignored us. Felt completely unwelcome so I cut my shopping short. Probably will skip from now on if customer service is...