Midland Family Bowl — Local services in Fort Smith

I would have to give this place a 1-star rating based on my experience today. I've been coming here to bowl for the past two months, and until now, it’s been great. I usually bowl on Tuesdays since it’s less busy, and the 2-hour special for $14 is a good deal.

However, today was a different story. I was on lane 6, and it stopped working about 8 or 9 times. It was already taking a while to reset the pins, so I’d wait a bit before asking for help to see if it actually stopped working. The first 3 or 4 times, they reset it without issue while standing behind the counter. But the last 3 or 4 times, they were more interested in chatting with a group of people who walked in. I had to walk around the counter to get their attention for a reset.

When I asked if I could be moved to a different lane since mine kept breaking down, one of the staff said they’d move me to lane 4. I waited for the lane to light up, but it never did. When I looked back to see what was going on, the staff member was back to talking with the group. They could have easily taken 60 seconds or less to ensure the new lane was working or at least checked in to see why my lane kept breaking down. It wasn’t a busy night, and the customer service was practically nonexistent beyond hitting the reset button and returning to their conversation.

Because of this, I ended up walking out with over an hour left on my time. I wasn't going to walk up there for a tenth time this was extremely...

Three friends and myself were at Midland bowl on Wednesday, February 20, 2019. We told the man at the counter that we wanted the $5 frenzy all you can bowl, he rang us up and gave us our shoes, 2 hours later our score board went off. I went to the counter and told the man what had happened, he did something on the computer and proceeded to tell me we could finish our game. I told him we were there until 10. He then told me that it was only for 2 hours, I told him the Web site said Tuesdays and Wednesday 6-10 $5 frenzy all you can bowl shoes included, he told me that had been changed and gave me a piece of paper. It said the exact same thing I had just told him, he then stated that he would let me have it but it was suppose to be for 2 hours only. While we were bowling I noticed the ads scrolling on the screen next to us and low and behold it said the same thing. I just wonder how many people have gotten screwed out of the other 2 hours. Not only that but my sister had purchased a couple of beers she was charged $3.75 each no problem. The last time she went to get one the lady charged her $4.20, my sister ask her if the price went up after a certain time the lady told her no thats the price it always is. It is my opinion that if you are an employee of a business you should know your specials and your prices. Check your facts before you start telling someone that...

Bowled here a couple times before and liked it just fine it had always seemed really family friendly, my son is special needs and so we are always happy to hang out in a place that doesn't give us dirty looks every time he jumps around or is loud. Tonight however was a different story. There was a really rude employee, my son who has only been bowling like 3 times in his life tried to help his sister when she threw her ball it didn't go far, he got on his knees and crawled up to the ball and shoved it for her, I knew he shouldn't have done that and I told him so but as I was doing that this guy came down and very rudely told me "Don't let your kid do that again!" I shrugged it off, and we continued bowling then after about 3 minutes he came back down and told us "don't let him climb in the chairs anymore" My son had been by my side! If he had climbed in a chair I certainly hadn't noticed, but regardless I have worked in customer service for years and would never speak to someone that way, in fact I've had people screaming in my face and been more polite than this guy. I looked up a few seconds later to see him behind the counter very obviously talking about us. I packed up my kids and left and I won't be returning. They really need a lesson in...