I have been going to this nail salon since I moved to the area, and up til today, I had nothing but praise for them! They had always done impeccable work. Today was a different story. They got me right in, which was really nice, and the lady that began my pedicure was very sweet, but she cut me a couple times with the cuticle scissors. The scrub on my legs was very nice. It all went south when she began to paint my toenails. She was rushing, and it got very messy. The color was not what I had requested, and she got pulled somewhere else and another girl took over. She was extremely rushed as well, and the color smeared all over my toes. I understand that things happen and that mistakes happen, but when I asked her to please remove the color because it was a mess, she acted like I was giving her a personal hassle. I decided I didnāt want a nail color after all, and had her just remove it. There are still traces of the color that she didnāt get off. The worst part was the end. If I had had a full pedicure with the results that I had anticipated, I had no problem paying the full price. The girl told me the price-$45!- and acted like I was being unreasonable when I asked why. She said it was because they had done the other stuff. I was tempted to ask her if my pedicure was a product her business could be proud of, but I refrained. She had no...
Ā Ā Ā Read moreIāve never gone somewhere for a pedicure, and didnāt have my heels cleaned up. Cost $60 to just have my nails painted and lotion put on. Pretty disappointed in my experience. To make matters worse my daughter had a full acrylic set with a design that she had a picture of done (which we paid over $100 for!). The design was not like the picture she wanted and we noticed that the edges were super sharp! We went back to have them smooth the edges down and ask them to just paint the nails a solid color. The lady preceded to tell us that it took her an HOUR to decide what design she wanted and she spend A LOT of time doing her nails (which was really about an hour from the moment we sat down to when we where paying) so not sure how that timing adds upš¤ an hour to decide, and an hour to do nails is 2 hours right?! Either way she took it to the next level real quick and said I CAN REFUND YOUR MONEY AND CUT THE NAILS OFF! At that point there was no reason discussing the sanding of the edges, or changing the colorā¦she was extremely rude and aggressively cut her nails off almost to the point of cutting my daughter! This is no way of treating people.People can disagree without acting like this! Wouldnāt go back...
Ā Ā Ā Read moreWe've been coming here almost since the day they reopened last year after the remodel. I cannot say enough great things about Ocean Nails. Hannah and Boi put their entire heart and soul in here. I know they've been struggling to find long-term nail techs due to commute out to Roxborough but let me tell you, that does NOT stop them from providing not only great service but service that shows they genuinely care about their customers and the quality of work they do. I have never left here with even the tiniest hint of dissatisfaction. I feel cared for and pampered and both my nails and toes show it. Everything is gleamingly clean. So relaxing and comfortable. ā āā āā
They take walk ins but I would recommend planning ahead and making an appt especially if you're doing a girl's day out, besties lunch and nails date or mom/daughter mani/pedi date. I think it would help them to plan ahead to ensure they can continue providing the exceptional service they already do and help to make your experience as great as...
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