Sims Furniture — Local services in Frankfort

You know.. I have been a customer at Fitzpatrick's for a couple years now. Never once had a problem. Its always been the best place to get furniture from & the staff has always been so understanding & cared about everything & always made sure you have what you wanted and needed. But here lately, I just dont know anymore. I know I am behind on my payment for last month, but thats due at the fact that I have had a complicating pregnancy & been put on and off of work & here recently am in the hospital again bc my son decided to make his appearance 28 days early at 4 lbs 15 oz. It is very rough right now. We are still currently in the hospital. And every single payment just about I have always brought in cash. I'm not the type of person to have a bank account. if I have a card, its just to get my paycheck & then I get the cash to go and pay them personally BC I just simply can't afford the fees of when the card is used BC its usually a prepaid card. But this last month they decided to run a card that shouldn't of even been saved in their system in the first place & when they ran it it made my whole thing go negative and I couldn't even pay my rent. They fixed the problem by returning a check with the amount they took, but it didnt save the $85 in overdraft fees just BC of how much it was and how it had to go negative. I have been currently saving up as much cash as I can while still being in the hospital just to be able to pay them & still be able to have a roof over my families head to get released too & then now after the fact of telling them to NEVER run that card again considering I've been put off of work & do not have the money in it, they decide to run it again! Now I'm once again not only negative what the payment was, but also another $85 negative for them taking it out without permission! I'm trying my very best as much as I can, but it doesn't help if they just keep putting me back and back no...

I’d rank higher but I simply cannot. This was the most frustrating experience. The first set wouldn’t fit and I’m okay with that. I went to pick something else and was there for a long time. I was told that I would be able to get it including what I kept and still be at my limit. All I was waiting on was to confirm the delivery date. Finally everything was set and good to go.Then I get a call 2 days before delivery asking for more money due to total being over the limit. I told the lady that’s not what I was told 5 days ago. She said she’d call back. The next day I get call from a guy talking about miscommunication and that I would need almost $500 more; for me to call for a limit increase. He then tells me that he couldn’t take the price down any further blah blah. FYI, there was no miscommunication, I know what I was told or else I wouldn’t have left the store 6 days prior. So I leave and go down there not in the greatest of moods but I kept it together. I looked at the set, sat on it, and the whole situation didn’t sit right with me. So I left and went to another furniture store and found something else. Great quality, free delivery (unlike $135), and warranty included. So I went back after this to tell them I’m only keeping the lamp and tables. I will not go over my limit. Funny how I’m still charged a delivery fee for a lamp and tables that I could have put in my vehicle especially since I didn’t get the couch and love seat. The best part is this time he says, “So I am able to get that price down so everything is under the original limit.” 😡😡 At this point I’m pissed and tell him no thanks I’ve already went somewhere else. But now he’s able to do what he told me hours ago he couldn’t do. 😡. I just got mad all over...

Moved to Frankfort from Minnesota, 4 years ago. Sorely needed a new mattress/box spring to replace our current unit we were unhappy with before the trial period of 2 weeks was up. We kept postponing purchasing a new unit due to the broken promises incurring from that purchase. Michael greeted me at the door, I shared what I was looking for, my past experience and disappointment, and back concerns. He listened to my concerns, shared his knowledge of the different types of mattresses, and encouraged me to take as much time as needed in trying the units . The whole experience was pleasant, informative, and we completed the transaction easily. The delivery men wore masks, previewed the path way to bedroom before unloading, removed old bedding to lower level, and were...