We bought Ikea PAX furniture and we thought it might be faster & easier to use task rabbit for assembly. While the actual process of receiving a quote, confirmation & assembly by the installer was a breeze (4/5 for the installer who was professional & quick in completing the work but did not clean up), the process of invoicing and payment was terrible.
First, the customer service representative wanted to increase the quote by 15% stating difficulty- when I told her that the installation was done in less than their estimated time & that they should instead offer a reduction, she then stated that the quote is a fixed price quote & there cant be any changes to it - First red flag.
When the invoice was received, the invoice included taxes and 3.3% bank fees - the next red flag! When questioned, the agent agreed that she didnt state that there were taxes and fees in addition to quote but insisted that I have to pay the fees. She went on to state that they only accept credit card payments. When I refused, she then agreed to remove the charges if I paid through Zelle. I was forced to pay extra for taxes & made the payment through Zelle.
The complete lack of transparency in fees and charges and the multiple attempts to charge me over the provided quote was extremely unpleasant & an obvious attempt to over...
Read moreThe contractor is very skilled at assembling the IKEA kitchen. He could assemble a piece in 10 minutes and he is knowable in what is needed and what is missing (ikea had major delays in sending the full order). If all you need is the ikea furniture assembled this is the place but if you need other construction done to your room such as dismantling an old kitchen or removing soffits, I would not recommend. My IKEA kitchen furniture looked beautiful but the construction was incomplete and now we have to get another contractor to correct the work (after paying quite a bit for this job). I would only recommend if all you need is the ikea furniture assembled and no major work done to the room. This is the way my kitchen was left after the...
Read moreI did a very last minute IKEA run. It was an emergency situation. I requested help on Taskrabbit pretty late in the evening and to my surprise I got a response from Kirill right away. I was a little suspect, but decided to take a chance. I’m glad I did. Vadim arrived the next day and hooked me up! He built my bed and dresser. Super nice person, neat and professional. I recommend using this company. We even chit chatted about Russia and Puerto Rico. I gained some knowledge about Russia and Vadim about Puerto Rico lol. Awesome service. Thank you guys...
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