The Grove Somerset — Local services in Franklin Township

The Good: This community might present a promising opportunity for those in low or moderate-income brackets due to potential benefits through an assisted rental program. The bad: The location: The only grocery store that is close enough is Stop & Shop. Shoprite is a bit further. Target, Costco….etc are not located in the same township. If you your unit is by the Easton Ave/ Demott lane side (traffic light), good luck having a good night sleep. Intercoms are mostly broken. The pool usually opens in July instead of the memorial day due to “regulation” or “inspection” or whatever excuse. The ugly: Lost/stolen package is a serious issue. While there an Amazon hub, carriers don’t always follow the rules and just place the package anywhere around the building. I once had a $300’ish car seat disappeared before I pick it up! Forget about the security cameras, a staff member once told me they are not working at all. In my 9 years of staying there, it was rare that a winter can go by peacefully without a false fire alarm going off in the middle of the night. The lease contract is about 78 pages long (with a lot of addendum)!! Good luck trying to read it all. I am someone who does read as much as I can before signing something, however the language complexity and the way one single thing can be dispersed across several paragraphs at several unrelated pages and addendum, should be really illegal IMO. There is a side of the building where roaches in the trash chutes is a serious issue. Not all the building is confiscated though. There are no restrictions on dogs breed. I once had an encounter with a Pitbull in an elevator tried to reach out and step on my 2 years old shoulder. The ceiling is very thin. Your upstairs neighbors will probably wake you up by just walking for a night trip to their bathroom.

I am not sure where to classify the office staff people. They are nice sometimes, but give attitude other times. They act professional sometimes, but incompetent and give false information other times. I will consider it my own anecdote experience and won’t rate that.

Overall, an OK place to live in, but so many stress in different ways that makes the entire experience somewhat...

If I could give zero stars, I would. Our experience with The Grove-Somerset was nothing short of infuriating and deeply disappointing. Our first visit we met the - oh so lovely Shaniece and that really foreshadowed all the events to come. As she showed us a few apartments every question we asked was met with one-word answers, attitude, and "look at the brochure." After that, it was the quietest and most awkward tour I've been on.

This place ended up being the best proximity to our jobs so we put an application for a 2Bed 2Bath apartment.

My fiancé and I were excited to see the apartment we applied for and were scheduled to come in to visit it. We arranged days off from work and brought our families and unfortunately when we came they didn't know why we were there. Shaniece - one of the office people- didn't tell anyone why we were coming and just didn't care to inform us it wasn't ready. We were incredibly disappointed by the lack of professionalism and ownership of their mistakes. Instead the assistant manager just talked us in circles about why they basically had to evict the last person. TBH we didn't even care that it wasn't ready- if they just gave us a heads up it would've been nice.

THE FOLLOWING DAY- Instead of calling to apologize or take ownership of the mistake. She leaves a message on the phone stating when the apartment will be ready, and didn't hang up. She then proceeded to talk poorly about us with her deskmate Ana call us snobby people from NYC, and we can't be actin that way unless we pay $8k in rent. LOL you are a joke. and I'm sure doesn't pay $8k in rent.

The inability to take any ownership of her mistake and to have the audacity to say such rude things because of her mistake is CRAZY.

This place may have nice pictures and polished marketing, but if this is how they treat people BEFORE you move in, I can only imagine what it’s like once you’ve signed a lease. This place is a bunch of clowns running a circus that’s cute on the outside but a hot mess on the inside. Do yourself a favor and look elsewhere. The Grove-Somerset is not worth your time, money, trust, or inner peace.

Stay humble.

Feel free to reach out for the full...

Zef , supervisor of maintenance , at Grove Somerset does a fantastic job with the needed repairs . The maintenance dept at Grove is great. I am happy with the service they provide . They are prompt with responding to the maintenance request . They are always friendly and does go all out to makes this place safe place to live. They have my 10 star rating . Great Job !! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 July 2024 I want to take a moment to commend Safee for the outstanding maintenance service he provides at our apartment complex. Safee is always prompt, professional, and incredibly efficient in addressing any issues that arise. Whether it's a minor repair or a more complex problem, he tackles each task with skill and a positive attitude.

Safee's attention to detail and dedication to his work are truly commendable. He consistently goes above and beyond to ensure that everything is in perfect working order and that residents are satisfied with the results. His friendly demeanor and willingness to help make him a pleasure to interact with.

Thank you, Safee, for your hard work and exceptional service. Your efforts do not go unnoticed, and we greatly appreciate everything you do to keep our community running smoothly.

I also wanted to add a comment on administrative staff at Grove.

Living in our apartment complex for the past 3 years has been a truly enjoyable experience, largely due to our phenomenal property manager Mark Landgraf. Crystal is another person I have spoken to many times when I called the leasing office. They are always attentive, responsive, and go above and beyond to ensure that we feel at home. Their professionalism and dedication to their job are evident in the well-maintained property and the timely resolution of any issues we've had. The manager's friendly and approachable demeanor makes them easy to communicate with, and it's clear they genuinely care about the residents' satisfaction and well-being. We are grateful for their exceptional service and highly recommend them to anyone seeking a well-managed living...