Kilby's Flower Shop Inc. — Local services in Franklin

ABSOLUTELY HORRIBLE. I'VE HAD TWO INCORRECT ORDERS FROM THIS COMPANY. BOTH ORDERS THE OWNER TOOK ZERO RESPONSIBILITY FOR THE PROBLEM. SHE WAS NOT CONCERNED TO HELP HER CUSTOMER. SHE WAS ANNOYED AND DEFENSIVE TO THE SITUATION. MY HUSBAND SPENT 100 DOLLARS FOR ROSES AND LILLIY'S. I RECEIVED A CHEAP MIXED ARRANGEMENT. THE SECOND TIME I RECEIVED AMD ORDER FROM A GOOD FRIEND. THEY WERE SUPPOSED TO BE PINK ROSES WITH WHITE LILLIYS. AGAIN!!!!! I RECEIVED A CHEAP MIXED ARRANGEMENT. SHE DID NOT CARE ABOUT EITHER SITUATION. NO ACCOUNTABILITY. IN FACT SPECIFICALLY SAID TO ME I HAVE NO INTENTION TO FIX THE ORDER. I DON'T KNOW HOW THIS PLACE IS IN BUSINESS. THEIR GOOGLE REVIEWS ARE SOOOO BAD. NOW I KNOW WHY....

I live in another state and when I saw these awful reviews I was reluctant to use Kilby's. I grew up outside of Franklin and they were the cat's meow then. Generally you associate good customer service with small towns, but things change. When businesses get a reputation for being rude and arrogant to customers it hurts the reputation of the whole town. When I come home in the future I will not look at Kilby's with a sense of nostalgia rather the shop that no longer cares about good customer service. I used William's Florist in Courtland instead and was told the flowers they sent to a friend were...

Ordered flowers for Mothers Day closer to the actual day than I want my mother knowing. I had missed the deadline to have them delivered on that Sunday but was still eager to get them to her on Monday. The person on the phone promised me they would be a pretty selection of flowers. I was there on the Saturday before Mothers Day and totally surprised when they arrived early, delivered by a member of their team. It’s worth noting my parents live in the country—15 miles from...