Transwest Truck Trailer RV of Frederick - RV — Local services in Frederick

Today I purchased a Winnebago Adventure Wagon from Transwest and traded in my previous camper, and I cant rave enough how good the experience was from receptionist, sales, sales manager, finance and parts.

I want to especially highlight my experience working with Chris Kapper in sales, who made the whole experience easy and seamless. Chris is by far the best salesman I have ever worked with in any transaction of this nature including past RV purchases and regular vehicle purchases. My last camper was purchased at a competitor and the difference in experience was night and day. Chris and the finance staff didn't exert any of that slimy, high pressure sales tactics, bait and switch or up-charging that I have had to experience at every other dealership. Chris not only knew his stuff when it came to the product line and technical details, but is genuinely one of the nicest people I have met in any professional setting. You can tell he really cares about his customers and not just trying to skim every dollar out of a deal like other dealers I have worked with.

Another point I would like to make is if you are a veteran, you will be taken care of. Chris picked up that I was a military veteran (as is he) from my use of the phonetic alphabet and he went the extra mile to take care of me. Most companies or sales people who say they take care of veterans are usually playing lip service, Chris and Transwest actually do it.

I also want to give more props to Chris and the Sales Manager Brian who is also a veteran when it came to my trade in. My trade-in camper experienced a mechanical problem on the drive into Transwest that had never happened before. I called Chris on the drive in to explain the situation and he calmed my very high stress at that moment and told me his team will take a look at it together. They were able to find out that it was still covered under the factory warranty and they were able to take the trade in at the original agreed trade value, and they would take care of having the warranty work done so I could still leave with my new camper. This to me is above and beyond what most dealers would be willing to do.

Last, I want to highlight my experience with the finance department. The finance dept from my last camper purchase from a competitor left a really bad taste in my mouth through high pressure add-ons I didn't want, and offering rates well above market. Xala and Stephanie who I worked with in finance did none of that. They didn't make me feel bad for checking their rate vs my own lenders and they didn't pressure me into warranties or coverages I didn't want. In the end, their lender's rate was actually the best I found given the loan term, which in my past experience is pretty rare. My experience with other dealers is they try to stack more dealer profit at finance and I am so relieved I didn't have to go through that battle with Transwest.

Again, just a top to bottom wonderful experience, so much so that I felt compelled to give Chris a hug as I was leaving. To underscore how big of a deal that is, I'm an almost 40 year old prior Marine who never feels the need to give people hugs and am generally uncomfortable doing that, but I felt like I had to express my gratitude and relief for how he took care of...

So, you want to buy an RV? Let me break down why the team at Transwest is the lands best.

Sales -- Katie O'Neill. What a human being. She is a direct, no BS communicator that got the framework of an extremely comfortable deal in place in about 15 minutes. Aside from that it takes about three minutes of talking to her to feel like you have known her forever. I have NO IDEA how she convinced me to give up my grandmas secret cookie recipe that has only been in the family for 97 years..but she did. Somehow by the end of this i was making camera recommendations for her daughter and discussing nuclear physics. It's WILD! I didn't even know you could power an electric scooter with a piece of thread and a sweet potato, but she showed me the light! -- Oh and she doesn't stop caring when the ink is dry. Need coffee? She's got you. Continental breakfast? No problem. Fresh peaches? Sure, why not. Penguins dancing to 70's hits? Hand. Delivered. She was a sherpa throughout the entire process with exceptional travel recommendations (even though i listened to none of them) and a thorough approach to ensure you are taken care of.

Finance -- They found me a loan that exceeded my expectations. Stephanie had things in order on pick up day and only needed 175 signatures day of. I would say it was painless. But the hand cramps are still there. Xala (Sara) is also an extremely helpful AI language model with a cool name (or at least i am assuming she is AI... never saw her). She was responsive to questions via e-mail and it really felt like you were interacting with a human. Not those silly phone robots that make you scream at your phone "LET ME TALK TO A HUMAN" repeatedly.

Service -- I feel bad, because i don't remember service Yoda's name (Tim i think.. really hate myself for this one, extremely nice guy who checked in when i saw him the next morning even). Regardless, his walkthrough was thorough and he was an exceptional resource for questions and did not rush anything at all. Exactly what you want to feel comfortable walking out the door and not rushed.

Parts -- The catalog is the size of the yellow pages from the 90's and Daniel knows all (again i think that was his name). In a flash i had my arms full of reasonably priced adapters, stools, toilet goods, hoses, novelty rubber ducks, pool noodles, instant ramen, sham wows and snuggies. Basically it was like RV Billy Mays without the cocaine problem.

On the way out the door i was also given contact information should i have any problems and specific instructions on how to address them. I didn't have to call Bill at 2am, but i was assured if i needed anything at all including pizza delivery he would answer and take care of it. Maybe one night ill be drunk enough to try that, but it hasn't happened yet.

Seriously exceptional job to everyone involved. I would send any friend or family member here. Not my enemies though. They don't deserve Transwest. They can go to Camping World...

In June of 2025 my Wife and I during the homeward bound leg of our western states road trip vacation discovered a fuel leak coming from the chassis of the onboard generator, on our 2003 Newmar Kountrystar Motor home. It was getting worse so while camping in Colorado we decided to get the Coach in for a service repair visit, at Transwest Service in Frederick CO. Since we had it in anyway there were a number of other things we wanted checked or repaired. Heather Barber at the Service desk was a pleasure to work with and Transwest even has a number of full hookup camp spots not far from the Dealership so we stayed there at the camp site overnight then checked it in the next morning. After a bit of sticker shock from the estimate for the 9 items we decided to have completed, we gave the go ahead for them to do the work. We had to rent a hotel room for a week to have a place to stay while the work went on. The work was completed at the end of the week as promised, and we rolled on down the road to the next campground. While we were at the next campground on our loop heading back to Washington we noticed that the fuel leak had returned. I notified Transwest about the situation, and explained that we were too far away at this point to return to CO to look at the generator. I received an email response from Brian Smit (Assistant Service Manager) who apologized for our predicament, and recommended we take the Coach to our WA local RV service Co. Brian wanted us to get the coach in to research the problem then send an estimate with pictures and video so he could figure out what he would need to do on his end. So to make a long story short, we just finished with our local Washington RV repair company that took on the generator leak issue. They also had to remove the generator from the chassis in front and even sent it out to a generator specialist. The leak was found and the Generator reinstalled. This was all labor intensive work and Brian w/ Transwest Service approved a payment to Infinity Coach in WA for the total amount originally charged and the charges for the rework on the Generator. Brian and Heather it was a pleasure doing business with you both and your company. Anyone looking for a top notch RV service company can't go wrong with Transwest, Frederick Service Colorado Randy & Stephanie...