
BEWARE!!!! I canāt even begin to describe how awful this place is. Especially the Grayslake location. They have horrible business practices. The lured me in by calling to say I won a raffle. I supposedly won a membership for 6 free months. I came in and met with Olivia to claim my prize. I was very clear about not wanting to enroll into a membership. Olivia said I had to put a card on file to pay a $25 deposit for the key fobā¦which was understandable. I obliged. They had me sign for my transaction on some type of iPad. Less than 6 months later, I find out Iāve been bamboozled! The whole thing was very misleading and deceptive. Definitely bait and switch vibes! At the time, I didnāt know I was signing a membership contract, but apparently when I signed for my card receipt on the iPad, I signed a whole contract. They have now charged my card for one month of membership $40 (prematurely). I caught the charge many days later and demanded a refund. Now, nobody is available to return my calls, nor text or emails. They wonāt even staff the gym for me to come in and drop the key fob off to cut ties. The one time I was successful with reaching Olivia, she stated she couldnāt give me a refund under any circumstances. Mind you, I explained to her that Iām currently 9 months pregnant and on bed rest, but she still refused to give me a refund. She said sheād have to ask ācorporateā about it. Now, they wonāt take my calls, nor answer texts or emails. Thereās no way thereās some big ācorporationā backing these shady business practices. I canāt even believe theyāre still in business. Stay away from this place. Their gym is filthy and itās not even worth $40/month. They have no integrity and make their living from ripping people off. They donāt care about their customers! They are very, very, ghetto at best!...
Ā Ā Ā Read moreAlex always made communication easy but it seems he's no longer in charge š the office is always locked. I've been on a month/month basis since September of last year and was trying to get in touch with someone to tell them I will no longer be doing boot camp and have them stop the recurring payments. So far the voice mail is full and has been for the longest. I also have texted and emailed with no luck . There's a magical portal that only they know about on how to cancel online. Well atleast they never said anything about this or how it works or to have it set up. Since I know for a fact I was only doing a month/month basis I just canceled my credit card and made sure I have the emailed copy from when I initiated boot camp. I must say that most of these comments on management and cancelation has proven to be...
Ā Ā Ā Read moreThis place is garbage ever since Alex left. He always took initiative to take care of the clients. Talking to Kate today to cancel my membership I felt awful for her, she needed to send me a picture of the cancellation form NOT a PDF, not an Email a picture to fill out the fields on the form on a different piece of paper to send back to cancel membership! Then charge me $25 if I didnāt have my key fab to turn in. When I asked her about turning it in, I needed to make an appointment to make sure someone was there. Kate, your manager aka ācorporateā as you told me when I asked who is in charge, is setting you up for failure and lots of upsetting phone calls from clients. Thereās a training issue, which is a reflection on management aka...
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