Aira Fitness — Local services in Gages Lake

BEWARE!!!! I can’t even begin to describe how awful this place is. Especially the Grayslake location. They have horrible business practices. The lured me in by calling to say I won a raffle. I supposedly won a membership for 6 free months. I came in and met with Olivia to claim my prize. I was very clear about not wanting to enroll into a membership. Olivia said I had to put a card on file to pay a $25 deposit for the key fob…which was understandable. I obliged. They had me sign for my transaction on some type of iPad. Less than 6 months later, I find out I’ve been bamboozled! The whole thing was very misleading and deceptive. Definitely bait and switch vibes! At the time, I didn’t know I was signing a membership contract, but apparently when I signed for my card receipt on the iPad, I signed a whole contract. They have now charged my card for one month of membership $40 (prematurely). I caught the charge many days later and demanded a refund. Now, nobody is available to return my calls, nor text or emails. They won’t even staff the gym for me to come in and drop the key fob off to cut ties. The one time I was successful with reaching Olivia, she stated she couldn’t give me a refund under any circumstances. Mind you, I explained to her that I’m currently 9 months pregnant and on bed rest, but she still refused to give me a refund. She said she’d have to ask “corporate” about it. Now, they won’t take my calls, nor answer texts or emails. There’s no way there’s some big “corporation” backing these shady business practices. I can’t even believe they’re still in business. Stay away from this place. Their gym is filthy and it’s not even worth $40/month. They have no integrity and make their living from ripping people off. They don’t care about their customers! They are very, very, ghetto at best!...

Alex always made communication easy but it seems he's no longer in charge 😕 the office is always locked. I've been on a month/month basis since September of last year and was trying to get in touch with someone to tell them I will no longer be doing boot camp and have them stop the recurring payments. So far the voice mail is full and has been for the longest. I also have texted and emailed with no luck . There's a magical portal that only they know about on how to cancel online. Well atleast they never said anything about this or how it works or to have it set up. Since I know for a fact I was only doing a month/month basis I just canceled my credit card and made sure I have the emailed copy from when I initiated boot camp. I must say that most of these comments on management and cancelation has proven to be...

This place is garbage ever since Alex left. He always took initiative to take care of the clients. Talking to Kate today to cancel my membership I felt awful for her, she needed to send me a picture of the cancellation form NOT a PDF, not an Email a picture to fill out the fields on the form on a different piece of paper to send back to cancel membership! Then charge me $25 if I didn’t have my key fab to turn in. When I asked her about turning it in, I needed to make an appointment to make sure someone was there. Kate, your manager aka “corporate” as you told me when I asked who is in charge, is setting you up for failure and lots of upsetting phone calls from clients. There’s a training issue, which is a reflection on management aka...