Champaka Thai Massage & Spa — Local services in Gainesville

I had the unfortunate experience of visiting Champaka Thai Massage & Spa recently, and I feel compelled to share my disappointment with the community. I had booked an appointment for a deep tissue massage, eagerly anticipating a rejuvenating and professionally executed session. Unfortunately, my experience was far from what I had hoped for.

From the moment I arrived, the ambiance seemed promising, but it all went downhill from there. The massage I received lacked any semblance of professionalism. It felt like a random application of oil and an elbow massage that failed to target the specific muscles I had requested. There was a noticeable absence of a methodical approach, leaving me frustrated and dissatisfied throughout the entire session.

What made matters worse was my attempt to communicate my concerns to the staff. Despite expressing my dissatisfaction and seeking an early conclusion to the massage, there was no acknowledgment or effort to address my concerns. I wrote them a personal email on December 3rd 2023, but no response after a week of waiting.

It pains me to write this review, but I feel it's necessary to urge others to reconsider before choosing Champaka Thai Massage & Spa for their wellness needs. The lack of attention to customer experience is disheartening, and I would hate for others to undergo a similarly disappointing visit.

I believe in the importance of constructive feedback, and I sincerely hope that the establishment takes steps to address these issues for the sake of future patrons. In the meantime, I would strongly advise anyone seeking a quality massage experience to explore other options in the area.

Remember, your well-being is important, and there are many reputable establishments that prioritize their customers' satisfaction over profit. Choose wisely, and I hope your spa day is far more relaxing than mine was at Champaka Thai...

Please read before judging my rate. The massage that I got a month ago was great, but to me customer service is everything. Saturday I was charge $99 for a massage I did not book and then a late fee for an appointment I didn’t schedule. When I attempted to call up there I was told I would get a call back about my refund that day. Never heard anything, so I called again 2 days later and I am told to go online and send the owner an email. So I go online and send an email and I wait about 3 days and I hear nothing, so I called back and now I’m told we don’t know when the owner will respond we can’t do anything. For a false charge and from there I had to file a disputed with my bank because they would not give me a refund and the owner just ignoring me at that point. I did not appreciate that and I will not be going back. Especially since I did not know my card information was being saved. Nothing in the paper work and they didn’t ask to save it when I went the first time. Terrible experience for me and I will not go back. This is not the first time they’ve had this kind...

Very Professional - Nice relaxing setting and polite staff. We had a couple's authentic thai massage. We walked into the room which had three mats on the floor separated by curtains. We opened one curtain so we could actually have a couples massage. We put on the big cloth pants and shirt, and the massage began from the feet to the back with pressing and light massage. Then the masseuse walked across our legs and back while using her toes as massage, was amazing! Then a bunch of leg, hip, back, and shoulder stretching...felt great. Followed up by flipping over amd getting an oiled shoulder, neck, scalp massage. Juliet was my masseuse and she was very thorough and communicative. Rim was the other masseuse who was good, but not as good as Juliet. Rim didnt give a foot massage to my wife and also didnt give instructions on how to get ready for the massage, my wife had to ask Juliet.

Would have gotten 5 stars, but the price was on the high side at $80 for 60 min. The massage was definitely 5 stars tho. Highly...