Starbucks — Restaurant in Virginia

I'm pretty much resigned to drinking whatever the baristas make for me here - 80% of the time they get my order wrong. I am from downtown San Diego where the people are coffee connoisseurs and demand great coffee from their Starbucks. At this Starbucks, I ask for no whip - they add whip, I ask for a frappucino, they make a latte. I even had a barista pushing a hot coffee at me, as she announced it as a cold drink. I asked her if they had changed their cups and only then did she look down and recognize her mistake. I took it anyway since I was in a hurry. Another time I asked for an iced coffee and again was given a regular hot coffee, instead of redoing it correctly, the barista just dumped some out and put ice in it. On another visit I ordered an Organic Chai Tea, which is on the Starbucks menu, and the barista looked at me blankly and asked, "What's that??." I warn my visiting family that this is "the worst Starbucks in the United States." Sadly I will continue to come here because it is just 3 blocks away from me and there isn't other...

Worst customer service ever and I did not even buy food or beverage. I bought merchandise, a coffe mug. I think a $15.00 coffee mug deserves to be wrapped and bagged. Red head over there did not seem to think so. He slid the mug towards me after purchase, no wrap, no bag. Unbelievable! He made every excuse not to accommodate my request. Statements like, "people buy the mugs and bring them in to fill". Totally unrelated to what I was trying to achieve with this kid. His partner was not that bad but, silently made excuses too. Now I remember why I do not buy food or drinks there! I have to call it. Do not want too but have to. I was just too tan for him. Terrible, terrible. Baristas definitely need some diversity and customer...

Jessica was amazing!!! Customer service was outstanding!!! She knew when the specialty coffees come in and did not mind taking the time to talk to us about what was to be expected as far as the holiday flavors this year. Coffee was the best I’ve had from Starbucks in a while! Will only be going to this Starbucks from now on!!!...