Office Depot — Local services in Gainesville

Well as a loyal member here, dealing with them for years with my local small business needs, I decided to finally purchase an entire new desk setup for my office. After finally chasing down someone to help which was tougher then one would think, I inquired about the desk and file cabinets. He said should be no problem to order. Then proceeds to say they are backed ordered with no estimated time, Which I understand happens, at which time I asked if the floor model was available for sale since the product doesn’t appear to be available any more, I did not ask for any discounts as I was willing to pay full retail because I’ve measured and arrange to fit this setup in my office . He stated they don’t like to sell the display models because they lose money, due to paying someone else to build them. Not that they couldn’t sell it, just didn’t want to. I have spent a lot of money here including a $1000 purchase for fax Machine and ink just last week. I’ve delt with poor attitudes here before from employees as some other reviews have stated but never held judgement towards anyone or the business because we all have our days and struggles that people know nothing about. Just very disappointed in the interaction today. I think today is going to steer me towards another means for my office supply. What’s the point of having items on display if they are no longer available. Every other retailer I’ve dealt with has always stated it’s our last one it’s as is and no warranty but yes we can sell the display. I do not understand the issue I suppose. Just disappointed and felt today’s experience was worth sharing, even though I’ve let poor attitudes go un-announced here before. So my advice is don’t research measure, budget, and get excited towards any office related items here as to experiencing a huge disappointment when they “just don’t want...

Office Depot on 13th st has very bad service overall. From the website to the store. First I ordered 2 items on the website for curbside pickup, paid online. There was nothing apparent to indicate that one of the two items was not in stock and would be shipped, I found out when I got to the store. The man bringing the one item out to my car was nervous and weird, and he talked over me. He starts putting on gloves like someone's getting a procedure. I was told to park in the fire lane for curbside pick up. 2 days later I got 3 texts at 8:30pm from 3 different numbers that "my order is ready for pickup at," and I knew it must be the other item from Office Depot because it's all part of the overall weird, disjointed experience. Didn't say where it was ready for pickup at, didn't even say it was from Office Depot. I called the store the next day, talked to the same weird, nervous man who interrupted me to tell me he couldn't help me, that their system "is fine", instructed me to call 1-800-go-depot which is basically a call to India. After a 10 minute hold, I'm informed that my order will be delivered next week. Basically, you'll never get our business again,...

I was so humiliated by the elderly sales associate today when I approached the registers. I had a mask on my face, he had a mask on his face and there was plexiglass between me and the register. But as I approached the counter the man very visibly and quickly backed away from me and had a frustrated look on his face as if I was toxic to him. I had ink cartridges to turn in for recycling. Without speaking to me, he pointed to the floor and then told me to back behind the blue line in a voice that made me feel like a criminal. Only then did he approach the register. When it was time to swipe my Rewards Card, I “mistakenly” approached the counter again only to watch him quickly back away from me again. Is it really necessary to treat your customers without any dignity and only as if each person is a potential threat to the health of Office Depot employees? Maybe this store should remain closed until the “ threat” has passed or the insensitive sales associate...