Krispy Kreme — Restaurant in Gainesville

I waited over a year to spend a $20 dollar Krispy Kreme gift card I received in NY (Skaneateles); there are no outlets there even though the donuts are sold in the stores. I started to think I would just throw it out but I kept it. We live in FL now and had to take our little Simon to the U of F in Gainesville to have his heart checked out, new State, new Doctors (he is 13 and doing fine, tks for asking); however, me and the wife had to wait outside while he was entertaining the doctors and since we drove an hour and hadn't eaten we went in search of "human fuel", LOL...low and behold, not 4 minutes from the University my wife says "hey look a Krispy Kreme store"; holy crow, I couldn't believe it, never saw one before. Then she says "too bad you don't have that card anymore but if you want to stop there turn around at the light and get us some coffees and see what type of donuts they have, we can take it back to the parking lot since we're so close". I said I have the card, kept it just in case but it might be expired; I went in and asked the fella and while he checked it out I looked at the donut display and OMG what a surprise, I was like a kid in a candy store; the 1st fella could not get a read on my gift card but I said I need 2 coffees and half a dozen when the other fella said let me see the card and he did something on his terminal and said, yup, you got $20 bucks. So I bought the coffees and juices and asked him to pick me a half dozen mixed because I was just in wonder at all the choices I just could not decide. Anyhow, remember, I have never been to a Krispy Kreme, never had their donuts or coffee, and had saved this gift card like forever....so a very long story short, they were the BEST & FRESHEST DONUTS me and the wife have ever had and the guy picked me all great ones but that jelly filled one had to take the cake, OMG it was so delicious and I had to lick my fingers there was so much jelly. My wife says the glazed one was so fresh it was melting in her mouth. Well we picked up Simon and went back to the Krispy Kreme before our hour drive back home and we purchased a dozen to share with our neighbors over coffee; PS, their coffee was so good and tasted like it was a part of the donuts, like you have to have that coffee with those donuts, you know, like a good wine and a specific cheese. Our only regret is there is no Krispy Kreme here in Summerfield but we have made a pac with our neighbors that whomever goes to Gainesville must always bring back a dozen (mixed of course) with at least 2 jelly filled for me and we will all have coffee and donuts together on the patio of the one who bought and brought the donuts (all 6 of us). Long story, hope you enjoyed it and start your own pac and get the BEST EVER donuts in this world for you and your friends and don't forget...

A strange approach to an iconic doughnut experience.

We drove out of our way on the eve of Christmas Eve to get special Christmas donuts. They were completely sold out of all of the Christmas ones and the hostess said they would not be making any more. The Krispy Kreme cashier said that they don't often make the decorated ones, but they do make the glazed ones often, which they were making right then. So we got the glazed ones, and they were hot and delicious! But for some reason, they didn't turn their Hot Now sign. Then, some poor souls came in to get some doughnuts about 60 seconds after I got ours, and the hostess said no there were no more hot doughnuts because they put them through a cooling process. How very disappointing and strange to immediately take their delicious doughnuts and purposefully make them less iconic and tasty? If they have to have that cooling process to keep them from deflating, that's lovely, but if you see a bunch of customers walking in and ready for hot doughnuts, then it makes sense to save out a few, right? It seemed like she didn't want to sell them and irritated that she had customers. So, I tried to sell the doughnuts instead. I told the customers that they were delicious and probably not too cool yet, and probably still warm on the inside and to buy them. They were very happy with that encouragement and bought some.

In contrast to the hot delicious doughnuts, the bathrooms were really gross and "worse than a gas station bathroom." So, don't believe the hostess, don't expect to get what was advertised, and don't use the bathroom, and you'll have a  great time! It was very fun to see the doughnuts being made on the conveyor belt. We also got the special Krispy Kreme hats,...

The staff is extremely rude. It was between 12a-1a and I had just picked my niece up from prom. She wanted donuts so I let her go in. There was a couple ahead of us. By the time they finish it's our turn to check out. Three people come in after us so the lady that was checking us out went to help them without finishing our transaction. So another lady comes up and something happens with the computer to where she has to cut it off and cut it back on. So instead of ringing us up on the other register that was working just fine she waited foe the computer to reboot. While the original lady rung up the customers that came after us. We were already waiting for 20 minutes. The lady said she didn't want to use that register because the stuff was already rung up on this register, but what I don't understand is that once you restart computers the whole thing restarts like nothing is saved so I don't know if she knew that already and didn't think that we knew and was trying to get over on us or what but I can tell you I didn't stick around to see if she was right. I had already waited 20 minutes for them to fix the donuts and then I spent another 10 minutes waiting to get checked out. And then the staff was extremely rude. I don't know if they needed a fix or just wanted us to leave the donut so they could eat them, but that was by far the most bad customer service I have...