Cranford Plumbing Heating & Cooling — Local services in Garwood

Edit : would like to respond to the owners review and state that what is the point of stating emergency services and then acting like you did us a favor by fitting us in the schedule. You never said to go somewhere else. We ended up finding someone way better. Russos brothers in Springfield (12/10 recommend). The review is accurate. Do better.

Would give zero stars if I could. Recently bought a house and having some water issues in our basement. It reached a critical point last night. Called the number and they said they would take down my info and get back to us today.

After making a big deal of receiving payment same day the technician proceeds to only look at it and then says it can be scheduled for next Tuesday due to short staffed. Do you think I called 11 pm Sunday for no reason ?! Water is currently shut off . They told us just turn it off and on. Um what ? The last leak started after a shower last night, unacceptable . Unprofessional. Avoid...

I dont think I have ever had such a negative interaction with a business in my life.

I called them at 3:59 pm on a Thursday. The receptionist told me there were no managers able to speak to me about my issue -- they had all left for the day. I was surprised that at the hour, during at heatwave, they had all checked out and asked if she could put me through to someone. She did not.

The next day I called in and the receptionist yelled at me -- you questioned our hours yesterday, let me see if someone WILL BOTHER coming to see you. I asked her why she was yelling at me and she proceeded to hang up on me. When I attempted to call back, she hung up again.

I do not understand how a business thinks it is acceptable to treat someone this way. If I could give 0...

I have been using Cranford Plumbing for my circa 1919 home for nearly four years. They have done routine care, such as servicing our steam boiler every fall; multiple projects such as replacing pipes and our sump pump; and plenty of emergency work for both heating and plumbing and I can say without a doubt, they are by far the most skilled, professional, honest, and genuinely helpful group of heating & cooling professionals hands down. We tried other "names" in the area and were quite frankly appalled at what passed for knowledge and service. Save yourself the time and headache we had to deal with and just call Cranford Plumbing. Worth...