Aaron's Rent To Own — Local services in Gastonia

My name is Michael Veto. I have been a customer with you guys for almost 2 years. So after Thanksgiving I renting a PS5 Slim. The problem is I am being charged for a Slim and what they gave me is not a PS5 Slim it's a regular PS5 I have already reported this to the BBB I don't appreciate being deceived and that's what you guys did. A PS5 Slim is only $450 brand new this is the third problem. I want $25 taken off the PlayStation 5 that would only be fair. If you guys can't do that then I will have no choice but to take legal action against Aarons for false advertisement. Plus I want a free month for deceiving me. I also want to say once I pay off the PS5 and the bedroom set I will not bring doing business with you guys I will take my business with Rent-A-Center. Secondly I have a lot of your employees who think it's okay to argue with me, disrespect me, on the phone and my husband is a witness your store manager Mario has disrespected me several times as well, I have complained to him about his employees disrespecting me and he never investigated or even reported it. I knew he hadn't and I spoke with District Management and he did nothing about it I told him that he needs to fire Mario and refused so you guys think it's okay to disrespect customers and screw them over and not do anything about it is the other reason why I won't be doing business with you guys after this. I don't disrespect them and I don't expect to be done to me and again if nothing is done about this issue I will take...

I have purchased many items from the Aaron's location on W. Franklin Blvd. in Gastonia, NC. The one thing that stands out the most was my last purchase of a laptop. I am a disabled veteran and have difficulty getting around. I was not able to get a ride to the store for a couple of days and really wanted to get the laptop sooner than they could deliver it. When I told the store manager about this issue, he made a special trip to bring the laptop to me. It is typical of the folks that work at this location. The most friendly, helpful, customer oriented staff from top to bottom that I have ever dealt with. I was only allowed 5 stars but the people at this location deserve at least 100...

I love Aaron's they are very helpful people and whenever you have a problem with something they is quick about helping you solve it. My family love renting from them they are very understanding and they also listens to what you have to say. I love my bedroom set from them I had a problem with my rails and they came out and brought me new ones now I can sleep even better without the old ones making noise. I would recommend them to anybody who is looking for great deals on anything they might need. Thank you Aaron's for being my go to store when I want to get new things for my house I will be back soon to look for more...