Texas Department Of Public Safety — Local services in Gatesville

TLDR- the older blonde lady was super rude and unhelpful. We are now on our 4th dmv appointment due to her not doing her job.

So I have been driving my boyfriend to get his license renewed since it expired. We came here as our first dmv appointment and the lady who helped us was incredibly rude and condescending. He brought in a piece of mail from our utility company with our address on it as proof of residency but she told us it was unacceptable since it wasn’t an actual bill. So he had to pull up his bank statement on his phone which took some time since there is no reception. I cannot stress enough how rude she was the entire time. After that was taken care of, he needed to do a written test. He passed and we got a receipt. She then told us we need to make another appointment for the driving test and to bring the receipt and that will be all. We show up to another dmv for the driving test and they told us there was a video we needed to watch (that this lady never mentioned) and we couldn’t do the driving test that day. We then scheduled a third appointment after watching the video and we were told that the lady from this dmv never entered in any of the information from his written test, despite us having a receipt. We now have our 4th dmv appointment scheduled. I will update if something else comes up that has to do with this lady’s actions or lack there of. We pay these people with our tax dollars. This is completely unacceptable. If anybody else in almost any other profession acted this way, they would be fired...

The lady working behind the desk gets out of her car like she's already having a bad day. Yk that's exeptable. But you should NEVER bring your bad attitude to work leave it at the door. The door opens at exactly 8 o'clock. The lady opens the door with a sore look on her face she goes to sit behind her desk she sitting there and she gets up to talk to another lady at the kiosk she stands like 5 feet away from her and goes ma'ma you are blocking up the line do you have an appointment and the other miss goes no I'm trying to make one she says move over and the lady says that wasn't clearly stated and she says yes it was in a really nasty tone we get situated and our number is called we go up and we don't have everything that we need so we say that that's all the lady in austin said we would need she says no that's not all. She proceeds to tell us to book an appointment on the kiosk we leave but stop at the bathroom first to find out there's no toilet paper. the other man was very nice and irate him 5 out of 5 but the broad was very very insufferable. Smile even if your not having having a good day. paint it on...

Took 2 of my daughters in this morning to get their permits and was in and out in 25 minutes. Admittedly I was first in line. I knew they opened at 8am so I arrived at 7:30 with all the paperwork I needed and the applications filled out.

As time approached 8am, there were about a dozen people in the queue. The woman working was very helpful and I imagine it's a thankless job working there on your own all day so be nice to her! It's a shame they closed the Cove office but as experiences go and after the nightmare stories I read before the visit, I was pleasantly surprised.

Oh and ignore the FOR RENT sign in the window - even though it looks like the place has closed down, all the fun happens at the back (remember to grab a number before you get to the waiting room!). Also the rule is that once all the seats are taken in the waiting room, everyone else waits OUTSIDE THE BUILDING. I assume this is a fire safety precaution as the corridor is narrow. I really don't know why they don't employ more staff, especially in light of closing other...