RideNow Powersports Georgetown — Local services in Georgetown

I had an inner battle with myself in regards to posting a review, however, I feel like it needs to be done. First off, the staff I interacted with was extremely friendly. The sales people weren’t pushy and allowed us to view the equipment without pressure. We were excited to be buying our first UTV. We selected the unit we wanted and began the buying process. The wait time was typical as if we were buying a car so really no complaints there. We took the time to visit the parts dept and purchased some additional accessories for the unit. The staff attempted to take us to the service dept to discuss preventive maintenance but were extremely busy and that never happened. Once all the paperwork was complete we said we would return the next day with a trailer to pick up the unit. Our sales person told us to call ahead and they would get it ready for us to pick up. I called the next morning around 11:30 to let them know we would be heading that way. I did say we should be there no later than 2pm. I got to the store around 1230 and made contact with our sales person. I noticed our unit had already been pulled around by the service dept. I discussed with my sales guy some existing damage to the bumper that we noticed and they agreed to replace the bumper with no hassle. However, they would have to order it. Now all I had to do was wait for them to complete their “PMI” and wash the unit. Here is where everything went south for me. I sat there for 3 1/2 hours waiting to take my unit home. Multiple people approached me because they seemed confused as to why I was still there and they would check on the status. I got the same answer every time…they had to do their inspections, check the fluids and wash it. The joy of coming home with my new unit was dissipating the longer I sat there. Finally, a gentleman, very courteous asked if I could pull around so we could load my accessories I purchased and that they were finishing up with the inspection and washing it. I pulled around and my unit was in the small bay they had. My sales guy was out there, by himself, trying to wipe things down. He then told me, no bath for my unit…the pressure washer didn’t work. I’m thinking to myself…do you have a water hose?? That would be sufficient. Either way, by this time, I was ready to go home. My sales guy was frustrated for whatever reasons and appeared that he wanted to be done with this deal. My very first time driving a UTV was backing mine up out of the bay and loading it onto the trailer. By then, everyone was gone….No crash course on how to operate it. No education where everything was located..Nothing. It wasn’t until I got home the frustration set in. I felt like I brought home a used unit because of how dirty it was and lack of one on one inspection with the staff. To be fair, the sales guy said they would wash it when I brought it back in to replace the bumper but that does nothing for the initial buying experience. Overall I was happy we finally got our UTV but disappointed with the experience of it all. Will I go back there again? Sure, the people are nice, they just need to work on communication between sales and service and focus on the customer experience, considering we spent a significant amount of...

Everyone there was nice and helpful but I’m giving a 2 star when it came down to the financial side. My first visit was to get an appraisal on my trade-in. I was told it would take 45 mins tops. In order to be efficient, I asked the salesperson if I was able to test ride the bike I’m interested in. They state that “I’m sure we can make that happen,” but never happened. The appraisal ended up taking over an hour and a half. At this point, I told the salesperson that I had to leave for work and said that I’ll come back tomorrow for the paperwork and stuff.

Towards the end of that day, I reached out to ask if my appraisal value was concluded, along with the out the door price for the bike. I ended up getting both figures and we went back and forth on the price, which is fine. What wasn’t fine was that we concluded on a deal for $xxxx.xx the next day. A couple minutes later, I was told that they weren’t able to do that and raised a couple hundred on the OTD price.

I ended up riding there that day to talk more about it and figured out it was some warranty that I definitely was not interested in. Again, I told the salesperson that I would like to ride the bike before I sign any paperwork and they said that’s fine, and took my license, along with my title for my trade-in. Once that was done, I sat down with the salesperson to talk more about the financial part. They tried to have me sign some title stuff and I said again, “I would like to ride the bike before I sign anything going forward. The salesperson then replied, “we have something called a 10 mile 10 minute policy when whenever you finalize the paperwork with us and ride off, you can return the bike, no questions asked.

If that was the case, why did they put me through this whole rigmarole and just said that in the first place. This wasted so much of my time the initial day I came in.

Going back to the finance part, I was very adamant about not wanting that warranty that was an additional $xxx.xx. The salesperson then went back to the team and came back with the exact same OTD price, without the warranty and said “I tried to help you with this discounted warranty.” On top of that, there’s this crazy amount for dealer set up fees when it’s a USED bike. I can understand if they replace a bunch of parts but from what the service side told me, it was just fluids, oil change and inspection.

My three main points were:

1. RideNow has some crazy policy with their 10 minute and 10 mile “no questions asked,” return. I’m fine with the 10 mile part, but 10 minutes? It’s going to take me at least 2 minutes to put on my gear and adjust everything on the bike. RideNow needs to be more transparent on the get go about their test ride policy and not put their prospective buyers through this lengthy process.

2)RideNow needs to be sure whenever they throw out a price. I agreed on the price with the salesperson and then they changed it after receiving a phone call.

3)The whole part when they were passive aggressive about taking off the warranty and keeping the price the same was unprofessional. If that was the case, they could have just told me that they are set on the price and just left the...

I absolutely adore RideNow Georgetown. I wanted to express my feelings and share how incredibly impressed I was with my experience when I visited RideNow to purchase my latest motorcycle. This isn't just about writing a review; it's about conveying the genuine warmth and exceptional treatment I received. I believe that numerous motorcycle dealers could learn valuable lessons from RideNow Georgetown when it comes to customer service, handling clients, and making them feel truly valued.

Let me begin with Hunter, their standout sales representative who welcomed me the moment I walked through the doors. Hunter is more than just a salesperson; his beaming smile and vibrant energy instantly put me at ease. It was at that moment I knew I was in the right place. Hunter's wealth of knowledge, genuine concern, and diligent approach provided me with a plethora of options without any hint of pressure. This allowed me the space to think and respond on my terms. His serene demeanor, positivity, and charisma were genuinely refreshing. Hunter guided me towards the right choices, making my decision-making process much smoother.

Then there's Brandon, the numbers whiz, who made instantaneous decisions while making me feel like I was in the showroom to fulfill my dream of owning the perfect vehicle. Brandon not only presented me with a range of fantastic discounts and options, but he also demonstrated a willingness to listen and understand my budgetary constraints. This made me feel truly seen and heard.

Enter Antonio, the accessories and spare parts expert, who added a fascinating layer to my experience. Antonio's expertise is unparalleled; he not only possesses extensive knowledge about accessories but also takes the time to educate customers on what suits them best. He presents various options with insightful explanations, encouraging customers to carefully consider their needs before making a decision. Antonio's approach empowers customers like me to make well-informed choices.

Nathan, in the service department, is yet another standout individual. His friendly and approachable demeanor immediately puts you at ease. Nathan provided me with straightforward advice on motorcycle maintenance, offering a transparent perspective that helped me better understand the needs of my new vehicle.

Lastly, there's Anna, the General Manager. After meeting Anna, I had an "aha" moment—everything clicked. It became clear why the entire team at RideNow Georgetown is so customer-focused and friendly. Anna's own warmth, positivity, and boundless energy create a culture that exudes customer care. It's evident that she sets the tone for the entire team, fostering an environment where customers are treated like royalty.

Hats off to each and every member of the RideNow Georgetown team for treating their customers like royalty. I extend my heartfelt gratitude for providing such an exceptional experience. Thank...