Giant Food — Local services in Germantown

My experience this evening was disappointing. I placed my items on the belt and I said that I needed bags. Toni looked at me and started scanning my items. I then asked if I could put in my bonus card. Toni brought up the screen so that I could do so. I asked if my coupon had come up and she looked at me and smirked as I was checking my Giant app. She said the total and I paid. She passed me the receipt and said nothing. I said to Toni, “I hope you enjoy the rest of your evening!” Toni said not one word. Now, I visit Giant more than I should for sure, but every time I go, I have been treated like a valued customer. Today, I wanted to take my items and return everything. I do hope that Toni gets to read this and I hope someone speaks to her about good old fashion politeness. “Thank you” goes a long way with customers. We all have lots of choices for groceries and I choose MY GIANT——IN MY NEIGHBORHOOD! I was ready to somewhat dismiss the service because maybe Toni was having a bad evening, but she smirked at me with a sound! That’s when I said someone at Giant needs to know! We are weathering through some turbulent times and being polite and kind doesn’t cost a thing. Toni needs to work...

Oh, Giant, you absolute gem of a shopping experience! Where do I even begin with this beacon of retail excellence? The payment process is like a thrilling game of roulette—will they take cash today? Cards? Maybe they’ll just demand I barter with my soul instead. It’s a delightful mystery every single time.The produce? A masterpiece of decay. I’ve lost count of how many times I’ve brought home moldy bread or fruit that’s practically auditioning for a science experiment. It’s like they’re curating a collection for the Museum of Rot. Freshness? Never heard of her.And the management—oh, what a treat! Point out their spoiled goods or chaotic payment system, and they’ll grace you with the kind of charm you’d expect from a disgruntled troll under a bridge. Rude, dismissive, and utterly unbothered, they elevate customer service to a performance art of apathy.If you love gambling with your groceries and enjoy a side of attitude, Giant is your paradise. Five stars for chaos, zero for competence. Keep shining, you glorious...

They should've just closed instead of remodeling. Every time I go in here when I'm like "It's the closest thing, at least it'll save me time" it never does, cause they don't have it and I have to go somewhere else anyways. Or their fridges are broken. Or they're credit card readers are down. Or they're short staffed. Or a million other reasons. Want to go to Giant? There's a better one five minutes away in the Kentlands, or five minutes up the road off Germantown. Wanna be bougie? Go to WholeFoods in the Kentlands. Want to PAY LESS for BETTER products? Drive fifteen minutes to Wegmans or fifteen minutes to Trader Joes. Literally go anywhere but here.

Update~ Giant responded to my review, asked me to give them another shot. Fair enough. We're having a heatwave, it's over a hundred degrees outside, and they're AC isn't working. Parts of the store are sweltering. The cashier's are sweating, I cant imagine what it's like back in the bakery or around...