Trilogy at Power Ranch Community Association — Local services in Gilbert

I am renting here at Trilogy and it seems really nice. The restaurant is awesome. Where they suck is customer service. I don’t know how employees get hired, perhaps a police or military back ground because they have been rude, unfriendly and very confrontational whether you are playing pool, wanting to have family over to hang around the pool or having guests come through the security gate. Today my two daughters came, one daughter has a nine year old and a 6 year old, but she also has a 5 month old. We lathered on the sun block, put the “swim” diaper on the baby, only to be told “no diapers of any kind in the pool” Ok I thought, so as i am standing in the pool, just holding the baby i am approached and now being told.. no diapers in the pool... i said “the diaper isn’t in the pool, and this young girl just keeps repeating the same thing. I wanted to talk to someone in charge and asked that she bring the brochure on the “pool rules” Next thing, i see a 350 lb man with her, walking our way and it was clear he was on a power trip of “enforcement” We argued back and forth and it escalated as nowhere in the rules does it state you can’t hold a baby while standing in the pool! And now he states no children under 3 can be in the pool but the “rules for the pool” does not state that anywhere as I pointed out which pissed him off even more. It is Arizona on Memorial Day, it is 100 degrees. Keep in mind the “swim” diaper is designed to prevent contamination in pools, and only her little feet and ankles were touching the water. Bottom line they are really confrontational. It ruined the afternoon, we left and not returning. I am very glad we did not buy here, just renting til our new build is completed. Oh and yesterday, i am at the pool, big sign is posted that no kids under 18 are allowed in the hot tub. Yup, kids in the hot tub, no police on patrol i guess. Oh and, kids time at the pool is 10-2, yup again those kids were there past 2, no enforcement again. I left at 3, those kids and a few more were still at this pool. Unbelievable I recommended that the pool rules...

Very nice course in good condition. Very challenging for a high handicapper like me, but it was a good outing. The layout is within homes, but they are not too close except for a few holes. You will be punished for errant shots here, but whoever said golf was easy. Staff was helpful and it has a real resort feel and level of service. ...

I had lunch at the restaurant in Trilogy, the food was great, service was fantastic, the servers were very friendly and polite, and very efficient. The prices were slightly higher, but not outrageous, and the food was well worth the price. And the atmosphere was very nice also. Definitely a 5 star...