Guns-N-Gear — Local services in Gluckstadt

I went in days after the store originally opened and they were polite and awesome! Gave me a free Koozie! I was told the transfer fees were $25. My current location charges $30 and Guns N Gear is in my immediate community, so I thought I'd support my LGS and save $5! Eventually, I transferred a used weapon from an online sale to them. When it arrived, I received an email from USPS and was in the area, so I stopped by to grab it. When I told the person why I was there, he seemed irritated and responded with, "Well, it must've just arrived" and grabbed a priority box within reach. He told me to "wait a minute" and proceeded to finish whatever tasks he was doing prior to my arrival. Moments later, another customer arrives that he recognized and he assisted them with their order while reassuring me that he'd help me soon. While assisting me with the transfer, he and a coworker constantly made insulting comments about the quality of my purchase since it was a police-used weapon and not a high-end item. Once the transfer was completed, I asked how much I owed them and was told $30. Puzzled, I told them that I remembered being told $25 and the gentleman responded by pointing to a piece of paper on their counter that said "Transfers: $30". Then, he informed me that it's $25 if you have a Concealed Carry permit. I paid the $30 and left the store without protest. I will never return and will tell my peers within the community that were looking to support a LGS to spend their money elsewhere. I realize that guns sell themselves but it's shocking that places would alienate their immediate community members when online competition is destroying brick and mortar locations.

Edit on 5/26/2017

In response to the business owner: During my visit, there was a piece of paper somewhere by the register near the front door that listed different transfer fees. I clearly remember the gentleman, Hunter, pointing his finger to the paper before irritatedly telling me about the CCW distinction. However, I'm sure you're right and it was $35 not the $30 I previously misstated. I'm certainly mistaken regarding that detail. I should clarify, this visit was not recent. However, instead of disputing minutia, how about apologizing to a customer from the local community for an unpleasant experience? A reasonable apology would've gotten this post deleted. You guys have a shocking lack of customer...

Stopped by for seemingly cordial visit. As I was leaving police entered parking lot, ended up getting pulled over in Madison city by 4 units, and questioned, and given long sobriety tests. They said store called them on me under suspicion, of course I was sober and let go. Called store to ask what happened and they denied calling. So after throwing me under the bus, now they're throwing the police under the bus. These aren't good people to consider doing business with. 3 years later no response. They could've returned an email or a phone call, explained their logical reason to take police action against me and being they were wrong could've offered apology and bought me some wings next door or bbq now. We're neighbors and still made no effort to make things right. They can't show a video tape to explain themselves. I still want some justification for putting me through a 50 minute interrogation in a bank parking lot by the police for stopping by their store. The shopkeeper was so scared of me for no reason he pulled his personal concealed weapon out of his pants just to show he had a gun! They traumatized me still to this day! Hunter you still have option to make things right? I can take this down but you have to man up. People notice I'm the only review with no response. Too bad but understandable they aren't bbb certified then we could get some answers, meanwhile so many other good options out there. I can't hold a grudge against the sheriff's department or Madison police for taking a call. It was the doing...

Providing an update to my previous review. After leaving my initial review, I received a response from the company explaining the circumstances and that they did not have my contact information to notify of the cancellation. I appreciate the information and understand things happen. Thank you for letting me know and I adjusted my rating. I’m sure they’re a good company with good folks. God bless

Initial review before getting feedback from Guns N Gear: Ordered 1000 rounds of .308 to ship to my home from Guns N Gear. After I received my receipt and tracking number they cancelled the tracking number (I got an email notification from UPS it was cancelled) and never received any notification and/or explanation from the company why. I was very disappointed to say the least. Hopefully this isn’t the norm, but that’s not how you do business. If there was an issue with my order, at least notify me and...