West Florida Electric Co-Op — Local services in Graceville

Very bad service,my wife's been sick with long term COVID,I told multiple people the rep at my house and lady at window.This Is only time they ddi not give me the days notice before cutting my power,the new associate that does that(comes to house to give notice) is rude and yelled at me a Veteran last time he was here and doesn't like his job which is dealing with poor folk.So they cut my power while wife is sick on a cold day. When I was talking to rep at office SHE KNEW OF MY WIFES CONDITION BY OUR CONVERSATION,the rep that gives notice I spoke of had relayed it to her.I guess lady I spoke to at window while paying Oct bill on 11-10 didnt.Either there is a day's notice or not the previous rep (he was hit working on lines after Micheal God rest his soul) I will leave his name out of this rating out of respect for his being one of the nicest fellows I knew.He would have never let this happen and we kind of had a thing going when he would come out we would stand around and talk for half hour or so,he even stoped by on some of the months I was caught up on bill just to talk.The new rep is rude disrespects customers and dislikes his job and DIDNT GIVE ME A NOTICE BEFORE CUTTING POWER.It kinda sounded like they did this to teach me a lesson. I am one of those if there was 0 stars.The man who turned power back on was quick nice and...

I went to the Graceville office seeking any printed information on power pole placement. I was greeted at the front desk by a very professional secretary. She directed me to the woman sitting at the desk to her left behind the glass. The woman was in a conversation with a customer, I patiently waited. I approached when that conversation was over. I was rudely addressed by this woman, who didn't have the decency to turn to speak to me directly. She spoke half turned away with a look on her face as if my presence offended her. To keep things short, I asked for any printed material concerning power pole placement. She claimed that there was none. She gave prices ($290,$500)but zero on printed material to validate. She claimed that the prices depended on what I wanted, I told her that I was not clear, I just needed guideline information. I asked her was everything just word of mouth, she claimed that it was, and to return when I know what I wanted. I was never rude or out of line with this woman, she was blatantly rude and extremely offset. She was soooo rude that the other employees in the room turned and looked away. The exchange was very uncomfortable and negative, and I expect this review to fall short on anyone's radar....on blind eyes.....TRULY SADDENING. I give 1 star for those who have to deal with her employees...

The electric is WAY too high, and it goes off and comes back on a regular and consistent basis with no warning, leading to surges of electricity that burn out appliances and breakers. We had to replace our main breaker, and the men from West FL Coop said, "This is the fourth one of these this week that we've seen replaced." I wonder why...duh! They keep flickering that power so much, it destroys breakers....and they WON'T pay for repair. They take NO responsibility for the number of outages. They are not sincere, honest, or apologetic at all. The service is beyond horrible, and in the summer, my bill is over 600 each month, and there are NO programs to help if you get behind.. I've lived in many states, and this is the WORST company I've ever dealt with. I wish I could leave 0 stars. I'm angry I have to give them 1 star.....they do NOT deserve it! Florida needs to deregulate its electric services, so consumers can have a choice and not get stuck with disgusting monopolies...